We’re thrilled to announce our 2024 recertification with Flexa, confirming our status as a truly flexible workplace. Find out about our flexible culture and how we enable our employees to achieve a healthier work-life balance.

As the recovery from COVID-19 continues, airlines have more to consider than ever to keep passengers happy, which is why when it comes to keeping passengers informed and empowered, ancillary revenue must naturally drop down the list of priorities.

Explore the latest US Department of Transportation rule that ensures automatic refunds for airline passengers. Learn how this pivotal change enhances passenger rights and impacts the airline industry.

In compliance with EU261 regulations, explore how 15below and iCoupon partnered to deliver an automated refreshment voucher solution for Ryanair, while enhancing customer experience and operational efficiency.

Black swan events may be unprecedented and entirely unpredictable by nature, but history tells us they are also inevitable. As airlines across the world navigate their way through the coronavirus crisis, we take a look back at the last black swan event to hit the aviation industry: the Icelandic ash cloud of 2010.

By prioritising consistency across every interaction that your customers have with your brand, your business will benefit from both a financial and reputational perspective. In fact, research shows companies that present their brand consistently across every touchpoint enjoy a 23% increase in revenue.

Read our Q&A with Hasse Jørgensen - Senior Manager Passenger Experience, IATA as we discuss topics including: challenges for IATA, where there focus is at the moment and what their message is for airlines during this challenging time.

Customer Journey Mapping has always been key to understanding the concerns and challenges that your customers face as they interact with your business. But with so many new processes creating a dramatically different travel experience, it has never been more important to see it through the eyes of your passengers. Watch our webinar on-demand as we discuss...

Dark mode is one of the hottest digital trends of 2019 – and if it hasn’t already started to impact the emails you send to your customers, it’s time to get ready. But what is dark mode? Dark mode is a feature that reverses the colour scheme used by most popular browsers, apps and email clients, putting light-coloured typography, graphics and iconography on dark backgrounds.

With more disruption than ever before, airlines have a difficult job of communicating constant changes to their passengers every single day. WhatsApp is an increasingly popular communication channel for airlines, so should you consider using it?