Text messages sent from our platform doubled in March 2020 with more than 10 million being sent in just one month. The chaos caused by mass cancellations and constantly changing requirements has left passengers needing proactive, personalised communication more than ever.

Keen to stretch your problem-solving skills, bring order to complex data and logistical chaos, and make travel a more enjoyable experience for everyone? Find out more about joining the 15below team and see our current vacancies.

When you have a lot of schedule changes or cancellations to manage, our disruption solution helps you quickly identify who you need to notify so you can send personalised communications to passengers, with self-service options to get their journey running as expected again.

Queue Manager works with your reservation system queues to automatically sort, filter, categorise and manage PNRs. Using tailored workflows and business logic, supported by direct integration with multiple airline systems, PNRs can be processed with error-free consistency.

Our Flight Status module helps to minimise the impact of disruption on airports, call-centres and social media channels by fully automating useful information as well as flight disruption updates.

With our Pre-Departure Communications solution, give your passengers the peace-of-mind they need before their journey, by sending highly personalised booking reminders, which provide your customers with everything they need before they have to go looking for it.

Use this solution to automatically send personalised communications with everything your customer needs to know about their booking and how to manage it.

Disruption continues to make this year a difficult one for airlines. Read the latest edition of our white paper and learn how to better manage this disruption with insights into the solutions and techniques being used by leading airlines.

Collaborating with customer experience expert Jerry Angrave, our free eGuide on Customer Journey Mapping explores insights into emotional drivers, needs, and pain points shaping passenger experiences and strategies to foster lasting customer loyalty.

15below – based on Queens Road, Brighton – organised a virtual afternoon tea for its team to recognise World Mental Health Day, raising £290 for its charity partner, Brighton Housing Trust (BHT).