2019 was another record-breaking year for the 15below Support team, as we resolved more tickets, implemented more customer requests and responded faster than ever before. Take a look at this infographic for some of the stats from another fantastic year in Support...

Our CEO, Nicholas Key, reflects on the travel industry's challenges in 2024 including rising passenger expectations and record delays. He also looks ahead to 2025, highlighting trends that will shape the industry.

A report by Forbes last month ranked the best and worst airlines in the U.S. based on their response to the COVID-19 crisis. The categories included in the review were cleaning, ticketing, loyalty, and overall, and one carrier that consistently stood out as a top performer was JetBlue.

A year ago we would look at where we wanted to go, book the flight, and nine times out of ten we’d get there as planned. Fast-forward 12 months and booking a flight feels uncomfortably similar to placing a bet, with the odds changing day-to-day.

In this article, Jerry Angrave (Founder and Managing Director of empathyce) lends his expertise to the customer feedback process for airlines; highlighting the opportunities presented by sites like TripAdvisor and Skyscanner, and why now is the time to get the customer experience right.

15below, supplier of the world’s leading automated passenger notifications platform, has partnered with Etihad Airways, the national airline of the United Arab Emirates, to upgrade the airline’s communication system to address the ever-changing travel requirements caused by the COVID-19 pandemic.

According to the 28 members of the Star Alliance, universal automated (auto) check-in is just around the corner. By 2018, the alliance wants all member airlines to provide facilities that enable passengers to check-in online or via airport kiosk, simplifying the process for travellers and airlines alike.

15below CEO Nicholas Key recently shared his insights and ideas about how to overcome some of mass disruption challenges airlines are facing, and a bit of a road map (or should that be runway?) to help airlines on their journey.

After two decades working in travel disruption, you might suspect I’ve seen everything the world can throw at the aviation industry. I’ve certainly been caught up in and helped airlines deal with more than my fair share of incidents. But until last month I’d not seen one of the world’s busiest airports brought to a standstill by a drone.

Airline system migrations are hugely complex and, until we saw the recent success from American Airlines, would often end in disaster. However, to complete their migration successfully American Airlines had to bring in 1,900 extra staff just to smooth the transition to a single reservation system.