According to the 28 members of the Star Alliance, universal automated (auto) check-in is just around the corner. By 2018, the alliance wants all member airlines to provide facilities that enable passengers to check-in online or via airport kiosk, simplifying the process for travellers and airlines alike.

15below CEO Nicholas Key recently shared his insights and ideas about how to overcome some of mass disruption challenges airlines are facing, and a bit of a road map (or should that be runway?) to help airlines on their journey.

After two decades working in travel disruption, you might suspect I’ve seen everything the world can throw at the aviation industry. I’ve certainly been caught up in and helped airlines deal with more than my fair share of incidents. But until last month I’d not seen one of the world’s busiest airports brought to a standstill by a drone.

Airline system migrations are hugely complex and, until we saw the recent success from American Airlines, would often end in disaster. However, to complete their migration successfully American Airlines had to bring in 1,900 extra staff just to smooth the transition to a single reservation system.

Advances in technology and changes in consumer behaviour mean a fast response to delays, cancellations and diversions is now the norm. Airlines that fail to deliver the right service when things go wrong could suffer from a damaged reputation, loss of customer loyalty and liability for large compensation payouts.

Airlines around the world continue to be disrupted by the grounding of the new Boeing 737 MAX fleet, with thousands of flights cancelled, rescheduled or moved to alternative aircraft. With no end to the grounding in sight, we are being asked by more of our customers how their operations teams can deal with the fallout of the crisis...

The recent grounding of all 737-9 MAX aircraft has led to cancellations, delays, and frustrated passengers. Airlines will be wondering how to handle this situation whilst delivering good passenger experience. Here's how to do that.

TUI UK realised it needed a complete overhaul of its passenger communications capabilities so it could guarantee best-in-class customer service. The airline adopted a bespoke version of the Flight Status solution from the 15below suite, since then TUI has achieved the following results...

"Are email and SMS dead?” is a highly relevant question, and with nearly 20 years of experience in passenger communications, is one that many of our customers are turning to us to guide them on.

As the coronavirus crisis deepens, budgets and teams are being cut in response to a sharp decline in global travel, operational teams must still find a way to communicate with millions of passengers - often with urgent messages including details of flight cancellations or changes to itineraries.