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Disruption

When you have a lot of schedule changes or cancellations to manage, our disruption solution helps you quickly identify who you need to notify so you can send personalised communications to passengers, with self-service options to get their journey running as expected again.

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Always-on Passenger Communications

Our solution ensures continuous connectivity between travel brands and passengers, even during major IT disruptions. Keep passengers informed and reassured during crises, protecting your brand’s reputation and ensuring operational continuity.

Product

Queue Manager

Queue Manager works with your reservation system queues to automatically sort, filter, categorise and manage PNRs. Using tailored workflows and business logic, supported by direct integration with multiple airline systems, PNRs can be processed with error-free consistency.

Case study

From 4 hours to 15 minutes: How Swoop used automation to efficiently deal with disruption

Swoop started using the 15below platform in January 2019. The airline has already benefited from operational gains, financial savings and customer service improvements and there are more to come as the project reaches full implementation. These include...

Blog

The link between IROPS and customer loyalty

IROPS and airline disruption has been a topic that has had a lot of focus recently, with airlines managing significantly more unplanned disruption than normal. But how does your management of IROPS impact the loyalty of your customers?

Product

Flight status

Our Flight Status module helps to minimise the impact of disruption on airports, call-centres and social media channels by fully automating useful information as well as flight disruption updates.

Blog

How to maximise the opportunities created by travel disruption

Travel disruption – such as delays, diversions and cancellations – costs the industry an estimated $35 billion every year. With bad weather, strikes and security issues only just around the corner for thousands of travel providers, dealing with disruption effectively is essential to remaining profitable.

Blog

From chaos to confidence: 5 top tips for managing airline disruption

The last few years have presented the aviation industry with a set of challenges that nobody could have predicted, followed by soaring demand. Handling these situations appropriately - with the customer at the heart of the response is crucial for maintaining a brand's reputation.

Blog

The true cost of a bad customer experience during disruption: An on-time performance use case

The latest on-time performance results have been released by OAG, highlighting the best and worst airlines and airports for on-time performance (OTP) – analysing everything from long-haul journeys to one-hour connecting flights.

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Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

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