Search

Communication channel

WhatsApp Messaging

With over 2 billion users worldwide and a reach of 180 countries, WhatsApp is one of the most popular communication channels in the world. So, we have now made WhatsApp available to our customers as a communication channel via the 15below platform.

Blog

8 reasons why airlines should add WhatsApp to their communications strategy

With more disruption than ever before, airlines have a difficult job of communicating constant changes to their passengers every single day. WhatsApp is an increasingly popular communication channel for airlines, so should you consider using it?

Blog

Infographic | 8 reasons airlines should be using WhatsApp to boost customer satisfaction

With disruption at unprecedented levels and customer support teams managing high levels of inbound and outbound calls, airlines are increasingly looking to modify the ways in which they communicate with customers.

Webinar

Webinar | Introducing WhatsApp into your passenger communications strategy

Download this webinar to hear representatives from Syniverse, 15below, and Meta as they discuss the power of WhatsApp and why it’s so important that travel brands embrace one of the world’s most highly-used communications platforms.

Webinar

Webinar | Maximising deliverability & engagement across passenger communication channels

Get the most out of all available channels to ensure your messages reach your passengers. Watch our recent webinar to learn about the latest guidance and best practices to navigate the complexities of email design and deliverability.

Blog

Getting email deliverability right: Our experts reveal the keys to success for airlines

Timely delivery of essential information significantly impacts the overall travel experience. We address 5 key questions to ensure your messages not only reach but empower passengers with essential details.

Blog

The rise of the super-app and what it means for travel companies

With digitally savvy consumers that expect convenience at the touch of a button, businesses are shifting away from single to multi-use apps. So, what do these super-apps mean for travel companies and how can they keep up with this growing trend?

Webinar

Webinar | Three travel industry trends to reconsider

In the travel industry, the only constant is change. Trends come and go, but some are worth looking at in a slightly different way. Download our latest webinar to hear our expert team discuss three developments which may (or may not) shake up the industry.

Blog

Are email and SMS dead? Why airlines should be adjusting their communication strategies

"Are email and SMS dead?” is a highly relevant question, and with nearly 20 years of experience in passenger communications, is one that many of our customers are turning to us to guide them on.

Page

Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

Search

Search results