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Communication channel

15below SMS Gateway

Despite SMS actually giving the best ROI of any channel, we know the perceived cost can be an obstacle. So, we have developed our very own SMS Gateway to help keep your passengers AND your finance and procurement teams happy! Our solution allows you to send all SMS messages from across your business through a single gateway – even those created/rendered in systems outside of 15below.

Blog

Three reasons to use the 15below SMS Gateway

SMS usage within our customer community increased significantly with the onset of the COVID-19 pandemic as airlines have had to guarantee their messages are being received at short notice. Text messages sent from our platform doubled in March 2020 with more than 10 million being sent in just one month.

News

Navigating Malaysia's new SMS content restrictions: What you need to know

Discover how Malaysia's new SMS regulations, effective from June 2024, aim to improve consumer protection and reduce spam and fraudulent activities. Find out why an omnichannel strategy is essential and how it can benefit you.

Blog

Under pressure to reduce your SMS costs?

SMS is a powerful communication channel that best-in-class airlines use to keep passengers informed. Some experts suggested that SMS would lose its efficacy over time, but disrupted travellers continue to depend on the most reliable channel to receive important, timely information. So why use SMS?

Blog

Infographic: The Power of SMS

We get it - SMS is not the most exciting of communication channels. And it can feel expensive at times. But it's so important to look at the bigger picture before dismissing SMS as a way to keep in touch with your passengers.

Blog

Are email and SMS dead? Why airlines should be adjusting their communication strategies

"Are email and SMS dead?” is a highly relevant question, and with nearly 20 years of experience in passenger communications, is one that many of our customers are turning to us to guide them on.

eGuide / white paper

The power of SMS

SMS is a powerful communication channel that best-in-class travel companies use to keep their passengers informed. Some experts have suggested SMS would lose efficacy over time, but disrupted travellers continue to rely on the proactive sharing of important, timely information when they need it most.

Communication channel

WhatsApp Messaging

With over 2 billion users worldwide and a reach of 180 countries, WhatsApp is one of the most popular communication channels in the world. So, we have now made WhatsApp available to our customers as a communication channel via the 15below platform.

Video

Video: Why travel companies need to use SMS for operational communications

Text messages sent from our platform doubled in March 2020 with more than 10 million being sent in just one month. The chaos caused by mass cancellations and constantly changing requirements has left passengers needing proactive, personalised communication more than ever.

Blog

Use SMS to reduce your communication costs by 97%

The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.

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