IROPS Dashboard
Gain control over your IROPS management, all via one dashboard
Consolidate systems and manage all IROPS confidently in one place. Improve your customer experience by giving everyone within your business access to a single view of the operation, allowing them to deliver an aligned, accurate, and efficient response every time.
Using multiple systems to communicate with passengers and staff during IROPS leads to lost time, stress and errors across your operation.
Airlines often tell us that their goal is to be able to manage all IROPS confidently with a consistent, accurate, and efficient response every time. So, we partnered with JetBlue to create the 15below IROPS Dashboard, an easy-to-use, “single view of the operation”. This consolidates your processes in one place, improving your ability to handle IROPS with accuracy and confidence.
When to use this solution
During an IROP or act of ‘unplanned disruption’ within the flight’s operational window, which may include; flight cancellation or delay, aircraft mechanical issues or damage, problems caused by weather, crew shortage, or airport operational issues.
What is an IROP?
IROP meaning for aviation: “An Irregular Operation (IROP) may be, but is not limited to, a flight delay, cancellation, diversion due to weather, mechanical problem, landing restriction, air traffic congestion, accident/aircraft damage, security concern, immigration issue, oversold flight, boarding delay, crew shortage or other staff issues.”
Source: IATA
Key features of the IROPS Dashboard
- Access everything you need during IROPS on a single dashboard, that has a consistent view for everyone, with filtering and a clear picture of actions that need to be taken to manage disruption.
- Give your operations staff everything they need to stay in control, with accurate information from a single source of truth.
- Trigger flight events manually when human error or a system failure let you down during a flight’s operational window.
- Apply bespoke business rules to manage IROPS communication and compensation consistently and accurately.
- A clear Operational Checklist ensures a consistent, efficient response every time.
- Access advanced reporting for up to seven years, to keep an accurate record of past IROPS events and how they were managed.
- Works with other 15below solutions to provide complete disruption management.
Latest updates to the IROPS Dashboard
- Enhanced passenger notification workflows offer greater automation, organisation, and personalisation ensuring customers stay informed in real time across every channel.
- Brand-new user interface allowing operations teams to navigate the dashboard, access critical information, and manage disruptions more efficiently than ever.
- New Flight Classification Management gives airlines greater operational control, allowing teams to apply business rules for different needs.
- Optimised for fast setup, allowing airlines to go live with the IROPS Dashboard in just a few weeks, with full support from our in-house experts.
Benefits of the IROPS Dashboard
- We worked directly with JetBlue’s Customer Experience Operations team to develop a bespoke solution from the ground up. Our 20 years of experience managing disruption means we have developed a solution that has streamlined their processes and increased efficiencies within IROPS management.
- Our dashboard gives your operations staff everything they need to stay in control during IROPS, with accurate, real-time information under one single view.
- Real-time integration with your Flight Status data allows your team to react and respond as the situation changes.
- Supports compliance with your customer charter and legislation from relevant authorities, including the U.S. Department of Transportation and EU261.
- Improve customer loyalty by giving your passengers up-to-date information and confidence that their disrupted journey and any relevant compensation is being handled efficiently.
See IROPS dashboard in action
In 2014, one US airline had cancelled 3,500 flights in a single day due to the “Polar Vortex”. After the chaos and extreme financial impact experienced that day, the carrier now had the right technology in place that would ensure it was ready to manage May’s storms in a much calmer, efficient, and cost-effective way.
Request a personalised product tour
Complete this short form to tell us a bit about your company. A member of our team will contact you to arrange a chat so that you can see how the IROPS Dashboard can work for you.
