Our technology
We’ve got the whole journey covered, from booking to arrival and beyond. Our technology makes keeping thousands of passengers informed simple and efficient - even at short notice.
One platform. Seven products.
The 15below platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.
Whether it's an out-of-the-box or a highly bespoke solution that you need, simply tell us what you want to achieve, and our team will design and build the perfect platform with everything required to start communicating with your passengers straight away.
Routine schedule changes and cancellations made easy.
When you have a lot of schedule changes or cancellations to manage, our Disruption solution helps quickly identify those we need to be notified so you can send personalised communications to your passengers, with self-service options to get their journey running as expected again.
Key Features
- Direct integration with your reservation system
- Informs travellers about schedule changes or ad-hoc disruption quickly and easily
- 15below-hosted microsites handle acceptances, declines, refunds, and credits
- Intelligent but easy to use, our user interface provides a clear view of all passenger notifications sent
Benefits
- Provide a single view of your disruption management
- Deliver great service by quickly identifying and communicating with your passengers to improve their experience
- Send branded messages using templates that are easily configured
- Reduce inbound calls and avoid call centre throttling by proactively giving customers the information they need
- Reduce human error with the accuracy of automation
Automating the management of schedule changes on reservation system queues has never been so easy or efficient!
Power through reservation system queues with speed, efficiency and consistency using bespoke and automated workflows to sort, filter and categorise PNRs.
Key Features
- Bespoke workflows that sort, filter and categorise PNRs at speed
- Perform repetitive, resource-heavy tasks that slow down your team
- Accurately performs multiple checks to automatically assess what’s happened to a PNR
- Allows you to avoid duplicate processing and notifications that cause your customers unnecessary stress
- Identifies where manual intervention is required, passing it back to your team for the personal touch where appropriate
Benefits
- Automated workflows process the same tasks in the same way every time, minimising the risk of human error and reducing costs
- Reduces IT maintenance overheads with a solution that is fully hosted and maintained by 15below, including 24/7 support at no extra cost
- Differentiate between brands, allowing for targeting with relevant branded notification templates
- Compatible with all other 15below passenger notifications
Whatever happens in your operation, help passengers, subscribers and staff stay informed and empowered in real-time during the operational window
Deliver relevant and reliable travel information to everyone who needs to know with confidence every time. Events from your operational flight feed are analysed in our advanced rules engine to determine what to say, when to send it, and who to notify.
Key Features
- Whether you need to communicate changes with customers, staff or subscribers - deliver relevant alerts via the right channel, that keep them up to date
- Integrates with your real-time flight information to automatically send updates in the operational window
- Using intelligent workflows and bespoke business rules, fully automated means this requires a one-time set up for accurate information to be provided every time
Benefits
- Harmonise your communications across all touch points
- Reduce stress for staff and travellers
- Improve your airport operations and customer experience
- Reduce queues and unnecessary crowding to vastly improve your customer's journey through the airport
- Become the primary source of information for your passengers, building brand trust
Anticipate your customers’ needs, with proactive, personalised communications that provide timely information and advice.
Ensure you are your customers’ trusted source of truth. Show them that you care and anticipate any questions they may have with relevant information that is tailored to their booking.
Key Features
- Send highly personalised pre-travel communications that ensure your customers have everything they need before they travel
- Layer your communications with dynamic information relevant to your customers’ trips
- We use our consultative approach and extensive experience to advise on what to send, how often and when to maximise reach and engagement
- Targeted ancillary promotions can be placed alongside booking information, dynamically generated around the itinerary
Benefits
- Provide your customers with personalised information that is relevant to their travel schedule
- Break down the siloes between marketing and operations, with communications that achieve objectives for both
- Anticipate questions before customers need to look for information, drastically reducing call volumes to your contact centre
- Provide passengers with hyperlinks back to manage their booking, where they can self-serve from one central place
- Reduce the impact on airport operations, by prompting customers to check-in online and provide their documentation
- Promote an increase in ROI by showcasing both in-house and third-party ancillaries
Provide instant booking confirmations and receipts, whilst generating additional revenue.
Automatically send personalised communications with everything your customer needs to know about their booking and how to manage it. Provide information about other services and products available to customers, alongside the upsell of targeted ancillary offers via your trusted partners, all integrated seamlessly into the same communication.
Key Features
- Communicate booking information, including; flight details and other booking components, passenger details, SSRs, fares, T&Cs and more
- Direct integration with your reservation system (or other platforms) trigger events in real time
- Extract complex data from PNRs using customisable business rules that allow for the presentation of data in a customer friendly way
- Provide relevant, personalised travel information such as visa and entry requirements, baggage allowances and insurance information
- Attach e-ticket receipts, PDFs and barcodes to booking confirmations for full compliance
- Generate additional revenue through placement of airline ancillaries and third-party partner integration
Benefits
- Reassures passengers with clear information about their booking
- Generate additional revenue
- Improve ROI by centralising revenue generation in one communication
- Provides a personalised experience for passengers with destination-specific details and relevant traveller information
- Brings brand consistency across your organisation with centralised processing and templates that be managed and updated easily
Cut the queues and make life easier for passengers and staff.
Thanks to the world of mobile, and advances in airport operations, you don’t need to dread long airport queues. Simply provide automated web or mobile check-in and boarding passes and deliver directly to your customers mobile, computer or printer, keeping you and your passengers stress-free.
Key Features
- IATA standard barcode support
- Multi-channel support
- Filter ineligible passengers (e.g. unaccompanied minor)
- Content enrichment - including maps, traffic updates + more
Benefits
- Reduce queues and minimise disruption
- Enhance passenger experience and reduce stress
- Improve ground operations and reduce costs
- Increase ancillary revenue
Instant tickets. Put mobile rail tickets straight into the hands of your passengers.
Keep things simple and produce real-time rail tickets for your customers. Available in multiple formats and delivered through a range of different communication channels.
Key Features
- Real-time ticket production
- 1D and 2D barcodes
- Ancillary promotions
- Third party content enrichment
- Multiple channel delivery – email, PDF, SMS and App Push
Benefits
- Simplify back-office processes
- Minimise manual intervention
- Reduce queues at station
- Enhance traveller experience
Introducing our high-tech platform
Every travel company starts with the 'base' platform, onto which any combination of our solutions can be added depending on what you want to achieve.
Platform feature | What it can do for you | |
|---|---|---|
We communicate via | ||
Multiple channels: | Email, app push, WhatsApp, SMS, voice, social messaging and print | Keep connected with customers - on any device and via any channel |
Multiple languages: | Notifications can be sent in every language you need | Reduce internal language resource and costs |
We interface with | ||
Multiple reservation systems: | Integrates directly with Navitaire, Sabre, Galileo, SITA, Amadeus, and more | Out of the box integration |
Ancillary & partner feeds: | Customer and/or 15below supplied | Drive extra revenue with ancillary sales and advertising |
Other data sources: | Integrates with CRM systems, loyalty programmes and any other data system you use | Enhance personalisation and build customer loyalty |
We deliver | ||
Two-way conversations: | Automated recording of actions or remarks back into the booking | Minimise need to contact customers manually. Simplify processes and reduce operational costs. |
Personalisation: | Branded templates, iCal and PDF attachments | Present consistent brand across all channels and communications |
Simple or complex workflows: | Dynamic content driven notifications with tailored business rules | Mimic complex agent activity. Streamline processes. Optimise operational capability. |
A hosted service: | Fully managed and supported by 15below | Reduce IT overhead |
