Our Technology

We’ve got the whole journey covered, from setting off to getting home. Our technology untangles the logistics of communicating with thousands of passengers and keeping them informed.

So even when an unpredictable storm plays havoc with your customers’ plans, everyone can stay calm and connected.

One platform. Multiple modules.

Using one common platform, we integrate directly with your reservation systems and other data sources, to create highly targeted, personalised notifications - delivering information your customers need, as they need it.

Simply choose what modules you need, tell us how you want them to work and start streamlining your workflows and passenger communications.

More about our platform.

Not everything goes to plan, but communication is essential to stop chaos taking control. Keep your customers informed of any schedule changes, cancellations and ad-hoc disruption quickly and simply by integrating directly to your reservations system.

    Key Features

  • Direct integration with reservation system or GDS queues
  • Refunds, declines, credits and claims
  • Flexible schedule change and cancellation workflows
  • Reminder management and sends
  • Two-way integration – customer acknowledgement automatically updated in your system
  • Multiple channel support
  • CRM management and other systems

    Benefits

  • Manage call centre throttling by reducing calls
  • Increase operational capability and customer reach
  • Improve inventory visibility
  • Build customer trust and loyalty
  • Reduce complaints
request a demo View Platform

Keep your customers, staff and subscribers up-to-date with reliable travel information that’s relevant to them. Flight and Travel Status integrates with your FLIFO, reservations and other systems to deliver accurate and profiled notifications, helping you to keep your ground operations running smoothly and your passengers in control.

    Key Features

  • Fully customisable workflows, business rules and events
  • Granular events control
  • Tailored alerts for travellers, subscribers and staff
  • Real-time event triggers
  • Triggered by airline FLIFO feeds for accurate real-time status
  • Delivery via APP Push and other channels
  • Support of vouchers, advertisements and travel advice

    Benefits

  • Harmonise your communications across all touch points
  • Reduce traveller and staff stress
  • Provide targeted and timely information
  • Optimise your customers experience
  • Improve ground efficiency and on-time performance
request a demo View Platform

Notification queues have never been so efficiently organised. Queue Manager works behind the scenes to give you a smooth new way of automatically sorting, filtering and categorising your PNRs for simple and fast processing. By interfacing with the rest of your system, you can now focus on the task at hand - particularly if you’re working with other 15below products.

    Key Features

  • Sort, filter and categorise PNRs
  • Perform complex tasks such as MCT, re-accommodation, revalidation and reissues
  • Hold and schedule notifications sends
  • Queue cleaning
  • Trigger actions with PNR data and changes
  • Simple setup and management of complex workflows

    Benefits

  • Reduce manual handling, time and costs
  • Enhance queue visibility
  • Optimise operational efficiency
  • Compatible with all other 15below passenger notifications
request a demo View Platform

There’s no simpler way to give your customers peace-of-mind before their journey, whilst driving up your revenue. By interfacing directly with your reservation system, schedules, and third party feeds, your customers get the information they need, when they need it.

    Key Features

  • Flight and itinerary re-confirmations
  • Integrated travel advisories, weather reports and destination-specific information
  • Travel checklist (e.g. visa, insurance)
  • Targeted ancillary promotions - including availability
  • Other content enrichment (e.g. maps, social intelligence, traffic, entertainment)
  • Ultra personalisation

    Benefits

  • Reduce inbound calls
  • Personalise and enhance your customers experience
  • Upsell and increase revenue streams
  • Strengthen your understanding and knowledge of your customers
request a demo View Platform

It doesn’t need to be just a standard itinerary, tax or ancillary product receipt. Enhance your customer offering at every touch point with highly personalised emails with PDF, iCal and Passbook attachments and bring new revenues in the process.

    Key Features

  • Sophisticated business rules and fare calculations
  • Content enrichment – including baggage allowance, flight duration, maps, weather
  • Real-time ancillary partner integration
  • Barcode support
  • Attachment support - including iCal, PDF
  • SMS confirmations

    Benefits

  • Improve traveller experience
  • Generate additional revenue
  • Bring brand consistency across multiple systems and offices
  • Automate tax and legal obligations
request a demo View Platform

Good long-distance relationships are built through communication. By interfacing with your frequent flyer programme, 15below makes it simple for you to send your customers personalised offers and information in the format they prefer. You can stay connected to them between journeys, and build your reputation for great service even when they’re not travelling.

    Key Features

  • Hosted or integrated with Frequent Flyer database
  • Traveller preference-based notifications
  • Support of Frequent Flyer and loyalty program
  • Tier-based offers and invitation notifications
  • Real-time subscription management
  • Dynamic subscription and list hygiene management

    Benefits

  • Drive loyalty program sign-up and ongoing customer engagement
  • Build brand loyalty with highly personalised service
  • Drive sales and revenue with targeted promotions
  • Clean and maintained database lists
request a demo View Platform

Reduce manual handling and processing of travellers needing some extra attention, by automating all those ‘little’ things that take up time and resource.

    Key Features

  • Group travel processing
  • APIS, ESTA and secure flights
  • Unaccompanied minor documentation
  • EU261 expense applications
  • SSR related workflows
  • Lost, delayed and damaged baggage

    Benefits

  • Reduce manual processing and call centre volume
  • Manage airport queues
  • Optimise operational efficiency
  • Improve customer experience
request a demo View Platform

Keep things simple and produce real-time rail tickets for your customers. Available in multiple formats and delivered through a range of different communication channels.

    Key Features

  • Real-time ticket production
  • 1D and 2D barcodes
  • Ancillary promotions
  • Third party content enrichment
  • Multiple channel delivery – email, PDF, SMS and App Push

    Benefits

  • Simplify back-office processes
  • Minimise manual intervention
  • Reduce queues at station
  • Enhance traveller experience
request a demo View Platform

Thanks to the world of mobile, and advances in airport operations, you don’t need to dread long airport queues. Simply provide automated web or mobile check-in and boarding passes and deliver directly to your customers mobile, computer or printer, keeping you and your passengers stress-free.

    Key Features

  • IATA standard barcode support
  • Multi-channel support
  • Filter ineligible passengers (e.g. unaccompanied minor)
  • Content enrichment - including maps, traffic updates + more

    Benefits

  • Reduce queues and minimise disruption
  • Enhance passenger experience and reduce stress
  • Improve ground operations and reduce costs
  • Increase ancillary revenue
request a demo View Platform

Working with our platform

All of our modules work off the back of the 15below platform. Everything that is possible on our platform can be extended to each module.

  Platform Feature What it can do for you
📥We communicate via
Multiple channels: Email, Push, SMS, Voice and Print Keep connected with customers - on any device and any channel
Multiple languages: Supporting most spoken languages of the world Reduce internal language resource and costs
We interface with
Multiple reservation systems: Navitaire, Sabre, Galileo, Amadeus, HP SHARES Out of the box integration
Ancillary & partner feeds: Customer and/or 15below supplied Drive extra revenue with ancillary sales and advertising
Other data sources: CRMs and loyalty programmes Enhance personalisation and build customer loyalty
We deliver
Two-way conversations: Automated recording of actions or remarks back into the booking Minimise need to contact customers manually. Simplify processes and reduce operational costs.
Personalisation: Branded templates, iCal and PDF attachments Present consistent brand across all channels and communications
Simple or complex workflows: Dynamic content driven notifications with tailored business rules Mimic complex agent activity. Streamline processes. Optimise operational capability.
A hosted service: Fully managed and supported by 15below Reduce IT overhead
request a demo
Get in touch