Queue Manager
Automating the management of schedule changes on reservation system queues has never been so easy or efficient!
Power through reservation system queues with speed, efficiency and consistency using bespoke and automated workflows to sort, filter and categorise PNRs.
Achieving more than your best agent on their best day, Queue Manager works with your reservation system queues to automatically sort, filter, categorise and manage PNRs.
Using tailored workflows and business logic, supported by direct integration with multiple airline systems, PNRs can be processed with error-free consistency. This frees up staff to focus on tasks requiring the ‘human’ touch, such as supporting your most loyal and highest-value customers and complex scenarios.
Queue Manager is always used in conjunction with our Disruption solution to automate schedule change processing and notification scheduling, but can also be used as a stand-alone solution to filter and process PNRs held on reservation system queues at speed.
When to use this solution
To automate the management of schedule change workflows, to process them with accuracy every time. Alongside the workflow efficiencies, you’ll save time and money by allowing automation to free up the members of your team who are doing this manually today.
Key features of our Queue Manager solution
- Bespoke workflows that sort, filter and categorise PNRs accurately and efficiently.
- Performs repetitive, resource-heavy tasks that slow down your team.
- Ensures customers are notified in a timely manner by working through PNRs at speed.
- Accurately performs multiple checks to automatically assess what’s happened to a PNR, what the impact is and the action that should be taken.
- Allows you to avoid duplicate processing and notifications that cause your customers unnecessary stress and confusion.
- Identifies where manual intervention is required, passing it back to your team for the personal touch where appropriate.
- 15below has more than 20 years of experience in disruption management. Using knowledge gathered from working with a community of more than 50 airlines, we will consult with you and advise on how to tailor and implement this solution in a way that it is relevant to your business.
Pair Queue Manager with Disruption
It doesn't matter the size of your airline, whether you carry 5000 customers a year or 50 million, paired together our Queue Manager and Disruption solutions allow you to:
- Schedule personalised notifications, delivered to your customers at the appropriate time via the best channel.
- Handle complex workflows with business rules.
- Identify who needs to be contacted and when.
- Add personalisation and vital context to what is being sent.
- Manage, schedule and send reminder notifications to passengers that haven’t responded to improve engagement and success rates.
Benefits of our Queue Manager solution
- Automated workflows process the same tasks in the same way every time, minimising the risk of human error and reducing costs.
- Reduces IT maintenance overheads with a solution that is fully hosted and maintained by 15below, including 24/7 support at no extra cost.
- Partnered with our disruption management solution, you have a full-service package for managing schedule changes and cancellations. Combined, the solutions ensure you can treat every passenger as an individual, while automation helps you to keep every single traveller up-to-date, no matter the severity of the disruption.
- If your company has different brands, this setup can differentiate between them, allowing for targeting with relevant branded notification templates.
"By relying on the 15below platform, and the expertise offered by the team, we’re now able to communicate with our customers with no restrictions. We can identify bottleneck points in our operations and alleviate the pressure on staff with maximum efficiency – providing a better experience for them and, most importantly, for our disrupted passengers."
Aris Kamvysis, CIO Aegean Airlines
Request a personalised product tour
Complete this short form to tell us a bit about your company. A member of our team will contact you to arrange a chat so that you can see how Queue Manager can work for you.
