Copa Airlines

​“15below’s experience in both travel technology and more specifically passenger communications, not only gave us reassurance that they would do a great job, but also provided invaluable guidance to support our overall business goals and needs.

They are a committed team of business partners.”

Diana Mizrachi-Kopel, Customer Experience Director at Copa Airlines

Eurowings

“​During the Eyjafjallajökull crisis, 15below promptly created a refund site, making it possible for us to give a quick response for refund requests. We have been very happy with the assistance 15below offered.”

Sven Loesewitz, Customer Relations, Germanwings

Flight Centre

“We want to keep our customers informed with the most up-to-date information about their travel plans. At Flight Centre we are there and we do the work for you – anytime, anyplace, 24/7 - so if things change, we take care of you!

15below’s notifications platform helps us to do both of these things – it’s specifically designed for the travel industry and it enables us to stay connected to our passengers with targeted and personalised communications whilst significantly reducing our operational overheads.”

Paul Wilcox, General Manager Online at Flight Centre Limited

JetBlue Airways

“15below’s platform has become an integral component of the services provided to JetBlue. This system has allowed us to increase the accuracy and timeliness of notifications, improving the overall experience for our customers, and reducing operating costs within the contact center.”

Jill Chaston, Crew Support Manager, JetBlue.

Norwegian

Eyjafjallajökull VOLCANO 2010
“During the volcanic ash disruption, Norwegian used the SMS functionality of 15below’s passenger management system extensively. This was our preferred channel of customer contact and allowed us to target specific groups of passengers with different information.

When flights resumed, one of the biggest challenges facing airlines was communicating up-to-date flight information to passengers. 15below’s platform allowed us to inform passengers of new flight schedules allowing them to return home at the earliest opportunity.

Norwegian sent over 117,512 SMS messages during the period of 14th – 28th April 2010, via 15below’s platform.”

Edward Thorstad, Director of Customer Services, Norwegian

Ryanair

Eyjafjallajökull VOLCANO 2010
“In one weekend, Ryanair alone sent out almost one and a half million messages.

We’ve been able to contact all one million customers affected by this unprecedented disruption. The sheer numbers involved would have made this kind of targeted communication impossible before 15below.​”

Caroline Green, Customer Services Director, Ryanair

Thomas Cook

“15below’s platform allowed us to quickly and efficiently react to the recent Icelandic eruption providing communications en masse to all impacted customers. Communication is of great value to our customers and with 15below’s solution we could keep our customers informed every step of the way.

Whilst easily communicating refunds due to our passengers as a result of flight cancellations - reducing calls into our call centre – we were also able to provide peace-of-mind to our customers, reassuring them that their money is back in their pocket.

The time it takes to contact our whole database of passengers can be done in an instant unlike that of other legacy systems. We simply could not offer the same level of service we offer with our 15below serviced customers.​”

Sarah Neal, Online Conversions Manager, Thomas Cook Airlines

Wizz Air