Flight Status
Gate changes, delays to ETA & ETD… whatever happens in your operation, help passengers, subscribers and staff stay informed and empowered in real-time during the operational window.
Deliver relevant and reliable travel information to everyone who needs to know with confidence every time. Events from your operational flight feed are analysed in our advanced rules engine to determine what to say, when to send it, and who to notify.
Create smoother journeys by keeping passengers, staff and subscribers proactively informed in real-time in the hours leading up to a flight. Our Flight Status module helps to minimise the impact of disruption on airports, call-centres and social media channels by fully automating useful information as well as flight disruption updates.
Flight Status integrates with your own feed of real-time flight events, reservations system and other platforms to deliver perfectly timed, accurate updates and reminders for boarding times, gate changes, cancellations, and delays - all personalised to each recipient.
15below’s team of experts will help you to create fully automated workflows, specific to each flight event to keep everyone up to date while keeping stress levels low. Using our flexible rules engine, we will work with you to set up bespoke configuration that supports your unique business requirements and customer preferences.
Your notifications will improve everyone’s experience – helping you to keep your ground operations running smoothly, your passengers calm, and your subscribers ready at the arrival gates.
Supported event types:
ETD: Departure time change
ETA: Arrival time change
Equipment swap
Flight departed / arrived / off / on
Flight cancelled / re-instated
Gate change
Gate open / out / in / info
Next info
When to use this solution
To automatically provide clear, accurate and timely notifications within a flight’s operational window.
Key features of our Flight Status solution
- Whether you need to communicate changes with customers, staff or subscribers - deliver relevant alerts via the right channel, that keep them up to date.
- Supports Email, SMS, Push to your App, Voice and WhatsApp.
- Integrates with your real-time flight information to automatically send updates in the operational window.
- Make sure that the right people are informed of a flight event at the right time with “friendly-hours” configuration (Top tip: don’t send a notification that will wake people up if you don’t need to!)
- Flight Event data from this solution underpins our IROPS Dashboard. Gain control over your IROPS management, all handled using one dashboard.
- Using intelligent workflows and bespoke business rules, fully automated means this requires a one-time set up for accurate information to be provided every time. Truly automation at its best, set it up and watch it go!
- 15below has been around for more than 20 years, meaning we have a lot of experience in helping airlines manage disruption. Using a consultative approach, we employ our knowledge and best-practice learned from working with 50+ of the world’s best-known airlines to mplement a unique solution that it is relevant to your business.
Benefits of our Flight Status solution
- Harmonise your communications across all touch points.
- Reduce stress for staff and travellers who are kept informed and empowered, in-turn increasing repeat business.
- Improve your airport operations and customer experience. If passengers don’t need to come to the airport, let them know they can stay in bed or by the pool!
- Reduce queues and unnecessary crowding to vastly improve your customer's journey through the airport.
- Become the primary source of information for your passengers, building brand trust with reliable and timely notifications.
See Flight Status in action
Read how TUI UK's implementation of the 15below Flight Status solution has allowed the airline to automate communication with all of their customers, helping them overcome significant challenges which affected everyday operations and restricted the service it was able to offer.
Our partnership with Amadeus
As part of our partnership with Amadeus we can now get flight status events directly, without the need for extra integration. Speak to our team for more information on our feed integration.
Request a personalised product tour
Complete this short form to tell us a bit about your company. A member of our team will contact you to arrange a chat so that you can see how Flight Status can work for you.
