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18 July 2019 | News

Amadeus partnership: An open letter from our CEO

I’m excited to confirm that 15below has become an Amadeus partner, which we recently announced at the Amadeus AES event in Istanbul.

As an Amadeus partner, 15below and Amadeus will work together based on a shared vision to put customer experience at the heart of everything an airline does and in particular innovate to improve post-booking passenger communications and automated PNR handling through personalisation, consolidation of data and an omnichannel approach to passenger management.   

This relationship is designed to drive real value for all airlines – by exploring deeper integration between our systems and through a combined approach to common industry challenges. In the first instance, this will mean looking at new ways for Amadeus to trigger the 15below platform with data previously out of reach, to improve the current integration points between our systems and to look at new, standardised, “out of the box” integrations with, for example, the 15below platform and the Amadeus mobile app. Longer-term it will mean joint innovation and a consolidated approach to helping airlines meet the needs of their customers.

Whilst this recent announcement will specifically benefit the Amadeus community, 15below remains 100% committed to delivering best-in-class communication solutions for the entire travel community, and this is just one of several partnerships we are exploring.  Our team prides itself on the trusted and close relationships we have with all of our customers; the delivery of real value to the travel industry; and to our responsiveness to airline and market needs – and this will not change.  You will still be working with the same 15below – with the same talented team, principles and values.

Look for further updates around this and other partnerships over the coming months, or get in touch with me if you’d like to provide input into how Amadeus and 15below can make this work for you and your business.

Best regards,

Nicholas Key

CEO | 15below