Itineraries and Receipts
Customers expect instant booking confirmations and receipts - provide these, with simple language so they can easily see what they've booked, whilst generating additional revenue with targeted, relevant ancillary offers.
Automatically send personalised communications with everything your customer needs to know about their booking and how to manage it. Provide information about other services and products available to customers, alongside the upsell of targeted ancillary offers via your trusted partners, all integrated seamlessly into the same communication.
A booking confirmation is the first communication that your customer will receive from you after they book. It gives you the perfect opportunity to reassure your customers by providing all relevant booking information, while fulfilling legal and tax obligations. Ensuring this is done correctly is important, as it gives customers a single place to return to when they need to recall travel details and manage their booking.
Booking confirmations are triggered via real-time interaction with your booking data or via a 15below API, which consumes complex PNR data and turns it into easily readable information that your customers will understand. You control your branding, with white-label templates that you can enrich based on customisable business rules and friendly-name mapping. Contact your customers in their language, via their preferred communication channel and include all the information they need, including tax documents, currency requirements and more.
When to use this solution
When a customer creates, amends or adds new services to their booking, or when you are looking to generate additional revenue streams.
Our team considers the following important aspects of this solution:
- Friendly name mapping - Avoid confusion by mapping travel terms and acronyms, such as 3-letter airport codes, to customer friendly terms, in their preferred language.
- Business logic - We work with your team to implement our intelligent business rules engine, to define what relevant information will be displayed in the customer communication. This is readily used by our customers for dynamic ancillary placement, increasing revenues.
- Calculations - Our intelligent platform performs complex payment and tax calculations, outputting them in an easy-to-read format into your communications.
Key features of our Itineraries and receipts solution
Itineraries:
- Communicate booking information, including; flight details and other booking components, passenger details, SSRs, fares, T&Cs and more, in an easy-to-understand format, directly to the booking contacts.
- Direct integration with your reservation system (or other platforms) trigger events in real time, providing your customers the information they need as soon as possible.
- Extract complex data from PNRs using customisable business rules that allow for the presentation of data in a customer friendly way, including; flight information, fares, taxes and ticket rules.
- Provide relevant, personalised travel information such as visa and entry requirements, baggage allowances and insurance information.
- Country-specific information can be provided, for example documentation based on local tax laws and currency requirements.
- Adheres to compliance regulations (including fare breakdowns) with the ability to attach relevant documentation including iCal, barcode and PDF.
- Attach e-ticket receipts, PDFs and barcodes to booking confirmations for full compliance.
- Revenue generation capabilities:
- Placement of airline ancillaries, including; meals, baggage, lounge access, wi-fi, events & activities in destination and more.
- Real-time third-party partner integration to provide dynamic rich content based on what is included in the booking, for example; cabin upgrades, weather in passenger destination, car hire offers, hotel prices, etc.
- The ability to charge for communication services, including SMS prompts (for example; flight confirmations and reminders).
Receipts
- E-ticket receipts may be attached to an itinerary at the time of booking confirmation or sent separately when the ticket is issued.
- Generates additional receipts when changes are made to the booking (for example if ancillaries are added).
- Supports the ability to issue duplicate receipts for tax return purposes.
Gift vouchers
- Gift vouchers purchased on your website may be created and sent by 15below to generate an additional source of revenue.
Benefits of our Itineraries and receipts solution
- Reassures passengers with clear information about their booking, sent automatically in their language and via their preferred communication channel.
- Improve ROI by centralising revenue generation in one communication. Upsell via 15below’s direct integrations with your preferred third-party ancillary partners, including; car hire, hotels, insurance and more, to provide real-time, targeted quotes that are dynamically populated and specific to each booking.
- Provides a personalised experience for passengers with destination-specific details and relevant traveller information, including loyalty points balance, tier status and more.
- Brings brand consistency across your organisation with centralised processing and templates that be managed and updated easily.
- Maintains compliance with automated send/processing of tax and legal obligations.
- Encourages passengers back to your website with deep links to manage their booking, to self-serve from one central place.
- Provides everything the customer needs in one communication, reducing the need for customers to call your contact centre or search for multiple documents.
Request a personalised product tour
Complete this short form to tell us a bit about your company. A member of our team will contact you to arrange a chat so that you can see how Itineraries and receipts can work for you.
