eGuide | Using Customer Journey Mapping for COVID-19 recovery
- Connect with hundreds of thousands of passengers at the same time, whilst speaking to each customer as an individual.
- Remove human error and rely on automation to accurately communicate the right message every time.
- Delight passengers with personalised information that will inform and empower them, whilst maximising engagement rates and revenue generation for you.
- Take the chaos out of unplanned disruption, eliminating stress for your passengers and your operational staff.
- Cut your reliance on costly contact centres and save more than $1.5 million every year (based on an airline carrying 10m passengers).
15below in numbers
Notifications sent every day
Employees of 7 nationalities
Customers in 20 countries
One platform for all your passenger communications
Targeted. Personalised. Automated.
High-tech, yet simple to use. Integrated directly with your reservation system and more than a hundred other internal and third-party data sources, you can stay connected with your customers on any device and any channel - from email and SMS, to app push notifications and WhatsApp. Keep your operations running smoothly and your customers informed and empowered.
From booking to arrivals and beyond. Our product range meets the needs of you and your customers throughout their journey. Plus, as they all work off the same platform, it’s easy to select what you need today and add new products in the future.
Who we work with
More than 50 airlines, rail operators, travel agencies and travel management companies around the world use 15below to connect with their passengers.