One platform for passenger communication and automation
15below is an automated passenger communications platform for airlines and airports,
helping teams deliver timely, personalised updates during disruption and throughout the passenger journey.
Disruption
Routine schedule changes and cancellations made easy. Process workflows, notify your passengers, and record their actions in real time as things change.
Learn more
Workflow Manager
Power through reservation system queues with speed, efficiency and consistency using bespoke and automated workflows to sort, filter and categorise PNRs.
Learn more
IROPS Dashboard
Manage irregular operations confidently from one place. Give teams a shared view of each event, coordinate their response and keep passengers informed.
Learn more
Flight Status
Keep passengers, staff and subscribers informed in real time. Automatically send accurate updates for delays, cancellations, gate changes and arrivals.
Learn more
Pre-Departure Communications
Help passengers feel prepared before they travel. Send personalised reminders, useful trip information and relevant ancillary offers at the right time.
Learn more
Itineraries & Receipts
Make booking information simple and easy to access. Automatically send clear itineraries and receipts, with relevant details and personalised ancillary offers.
Learn more
Airport AI
Automate airport customer service across kiosks and digital channels, giving travellers fast, accurate information without every enquiry needing to be handled manually.
Built specifically for airports, connecting conversational AI with live operational information, airport data sources and human support when needed, helping teams reduce repetitive workload, improve passenger self-service and deliver more scalable customer service.
What we notice is that by using 15below, we lower our costs and increase our customer satisfaction, which we really think is a winning combination. As we use 15below's solutions more and more, we've seen an improvement in our CSAT and NPS scores.
Edward Thorstad, SVP of Customer Care, Norwegian
So the team has been great about working with us, especially through multiple implementations at one time, really flexing to our different business needs, which can be very different from a regular air carrier or airline.
Paul Kusulas, General Manager of Customer Support, JSX
As we strive to be the leader in Italy for digital innovation - this project was easy to manage due to their strong experience with this type of product and technology. Working with the team was easy, and relying on their expertise saved us a lot of time.
Arrigo Santini, CDO / Head of E-channel Management, Milan Airports
Keep operations moving and passengers connected
Integrate easily
Integrate with reservation systems and 100+ operational data sources to automate personalised communications across email, SMS, WhatsApp, app push and other channels. Off the shelf integrations with Amadeus, Navitaire and Sabre help you get set up quickly with minimal resource.
Faster recovery
Automated passenger communication keeps travellers informed as disruption unfolds. Deliver timely updates at scale, reduce uncertainty, and help operational teams focus on recovery instead of managing inbound queries.
Lower costs
Reduce contact centre demand and minimise manual communication. Proactive passenger updates prevent avoidable calls, streamline disruption handling, and lower the operational cost of delays and cancellations.
Reduced strain
Coordinated communication reduces pressure across operations, customer service, and airport teams. Deliver consistent updates automatically, freeing staff to manage disruption and support recovery.
Higher customer satisfaction
Provide clear, timely information passengers can rely on. Proactive updates reduce uncertainty, improve confidence, and create a more controlled experience during delays, cancellations, and schedule changes.
Trusted by more than 150 of the world’s leading airlines and airports
Real results for airlines and airports worldwide
Real results for airlines and airports worldwide
25+
years of experience
150+
customers globally
2 billion+
passenger engagements last year
10 years
of live AI deployment
“Without 15below, we would not be able to reach our customers proactively and automatically. They're always there. They listen to our needs, and they help to solve our problem along the way.”
Annie Ling, Head of Digital Experience, Cathay Pacific
“My favourite thing about working with 15below is definitely the people. They just really understand our business and so that helps them come up with solutions that are tailored to us and our customers.”
Alisha Richardson, Senior Manager – IT, JetBlue
The process from first engagement has been seamless; the technical support and experience from the team allowed us to focus on the quality of the content, skipping a large part of the learning curve with this technology.
David Sherman, Digital Design Lead, Melbourne Airport
How airlines and airports improve passenger communication
An operational partner
We work closely with airlines and airports to understand the realities of their operation and deliver communication that supports it. From disruption and schedule changes to connecting passengers with relevant services and offers throughout their journey, 15below helps teams respond faster, automate the right messages and communicate with confidence.
Our platform brings passenger communications together in one place, giving teams the control to send timely, relevant and personalised updates across multiple channels. The result is clearer communication for passengers, less manual effort for operational teams and a more consistent experience at every stage of the journey.
Turn communication into your competitive advantage.
Book a one-to-one consultation with our experts to begin planning your new passenger communication strategy.
ARRANGE A CONSULTATION