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Case study

Hawaiian Airlines 15below case study

Case study

Case study: Mapping travel customer journeys with Hawaiian Airlines

woman scanning voucher for coffee

Case study

Case study: 15below and iCoupon partner to deliver an automated refreshment voucher solution for Ryanair

Airline passenger looking at COVID pass

Case study

Case study: Helping JetBlue overcome the challenges of manual COVID-19 data collection

Passengers looking at a board of cancelled flights in an airport

Case study

Case study: Managing IROPS

A stressed couple on the phone and at the laptop

Case study

“We will never fly with that airline again”: Claire’s story

Aircraft taking off into the sunset

Case study

COVID-19 Travel Recovery Hub

Smiling man looking out airplane window

Case study

Aegean case study: Automating passenger communications to transform operations and passenger experience

plane on runway, with focus on one engine

Case study

How Swoop communicated the impact of a bird strike in just 30 minutes to keep passengers moving

Case study

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

stopwatch

Case study

From 4 hours to 15 minutes: How Swoop used automation to efficiently deal with disruption

Queue of people at London Gatwick airport

Case study

The day a drone truly put me in my customers’ shoes

Happy woman on mobile phone looking at laptop

Case study

JetBlue case study: Driving a rise in satisfaction levels by putting the customer first