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Articles

A stressed couple on the phone and at the laptop

Case study

“We will never fly with that airline again”: Claire’s story

Aircraft taking off into the sunset

Case study

COVID-19 Travel Recovery Hub

Smiling man looking out airplane window

Case study

Aegean case study: Automating passenger communications to transform operations and passenger experience

plane on runway, with focus on one engine

Case study

How Swoop communicated the impact of a bird strike in just 30 minutes to keep passengers moving

Case study

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

stopwatch

Case study

From 4 hours to 15 minutes: How Swoop used automation to efficiently deal with disruption

Queue of people at London Gatwick airport

Case study

The day a drone truly put me in my customers’ shoes

Happy woman on mobile phone looking at laptop

Case study

JetBlue case study: Driving a rise in satisfaction levels by putting the customer first

Happy woman with suitcase in airport checking phone

Case study

SWISS case study: Driving efficiency with Automated Check-In and Home-Printed Bag Tags

Ski lift with lots of skis lined up

Case study

Edelweiss Case Study: Pre-departure Communications Service

SWISS aircraft flying over mountains

Case study

Automated Check-in with Swiss International Air Lines

Aircraft tails in blizzard

Case study

Storm Disruption Case Study: The Polar Vortex

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