Pre-Departure Communications
Anticipate your customers’ needs, with proactive, personalised communications that provide timely information and advice relevant to their trip.
Ensure you are your customers’ trusted source of truth. Show them that you care and anticipate any questions they may have with relevant information that is tailored to their booking.
Give your passengers the peace-of-mind they need before their journey, by sending highly personalised booking reminders, which provide your customers with everything they need before they have to go looking for it.
There’s no simpler way to give travellers up-to-date and relevant information about entry requirements, travel restrictions and more. Ensure passengers are confident and ready to travel, by providing practical information to help them plan their trip, including travel checklists and important reminders.
Get your customers excited about their journey, with travel tips and information about local attractions, tours and more. Plus, include relevant ancillary promotions within your pre-departure communications, to boost revenues.
When to use this solution
To automatically provide your customers with all the information they need before they travel. This avoids your contact centre having to manage calls about the same questions whilst boosting your ROI with ancillary revenues.
Key features of our Pre-Departure Communications solution
- Send highly personalised pre-travel communications that ensure your customers have everything they need before they travel.
- Layer your communications with dynamic information relevant to your customers’ trips, including; travel advisories, airport travel disruption alerts, weather reports and destination-specific information.
- We use our consultative approach and extensive experience to advise on what to send, how often and when to maximise reach and engagement – targeting different information, advice, requirements and upsell opportunities.
- Make your content interactive and useful with:
- Travel checklists that remind customers what they need to do, information they need to find and things they need to take on their trip.
- Remind customers of important actions they need to take, such as pre-flight information related to data collection requirements and online check-in.
- Integration with third parties allow you to provide real-time information including entry requirements and travel restrictions.
- Generate excitement with information your customers want to know about their trip, including the weather, travel tips and available trip & tours.
- Targeted ancillary promotions can be placed alongside booking information, dynamically generated around the itinerary.
Benefits of our Pre-Departure Communications solution
- Provide your customers with personalised information that is relevant to their travel schedule. Reduce the need for them to call you and ask for this information.
- Break down the siloes between marketing and operations, with communications that achieve objectives for both.
- Anticipate questions before customers need to look for information, drastically reducing call volumes to your contact centre. Automate responses to questions that typically lead to calls.
- Provide passengers with hyperlinks back to manage their booking, where they can self-serve from one central place.
- Reduce the impact on airport operations, by prompting customers to check-in online and provide their documentation, verification and data-collection, before they travel to the airport.
- High click-through and open rates make this a great opportunity to showcase in-house and third-party ancillaries, promoting an increase in ROI.
See Pre-Departure Communications in action
Read how Edelweiss used our Pre-departure communications solution to overcome the negative impact caused by their existing manual communications tool and how working with 15below led to CarTrawler bookings increasing by over 100% and a reduction in contact centre volumes.
Request a personalised product tour
Complete this short form to tell us a bit about your company. A member of our team will contact you to arrange a chat so that you can see how Pre-Departure Communications can work for you.
