Advances in technology and changes in consumer behaviour mean a fast response to delays, cancellations and diversions is now the norm. Airlines that fail to deliver the right service when things go wrong could suffer from a damaged reputation, loss of customer loyalty and liability for large compensation payouts.

Airlines around the world continue to be disrupted by the grounding of the new Boeing 737 MAX fleet, with thousands of flights cancelled, rescheduled or moved to alternative aircraft. With no end to the grounding in sight, we are being asked by more of our customers how their operations teams can deal with the fallout of the crisis...

The recent grounding of all 737-9 MAX aircraft has led to cancellations, delays, and frustrated passengers. Airlines will be wondering how to handle this situation whilst delivering good passenger experience. Here's how to do that.

TUI UK realised it needed a complete overhaul of its passenger communications capabilities so it could guarantee best-in-class customer service. The airline adopted a bespoke version of the Flight Status solution from the 15below suite, since then TUI has achieved the following results...

"Are email and SMS dead?” is a highly relevant question, and with nearly 20 years of experience in passenger communications, is one that many of our customers are turning to us to guide them on.

As the coronavirus crisis deepens, budgets and teams are being cut in response to a sharp decline in global travel, operational teams must still find a way to communicate with millions of passengers - often with urgent messages including details of flight cancellations or changes to itineraries. 

As the coronavirus continues to cause major disruption to the aviation industry, our team has been working hard to support our customers as they rely increasingly on the 15below platform to process high volumes of schedule reductions and cancellations.

We’ve been contacted by many airlines that have been overwhelmed by the volume of notifications they need to send passengers. In most cases, these airlines are still relying on manual processes to reach travellers with vital information in a short space of time. We can remove the need for these inefficient processes in just a few weeks.

As travel companies around the world have reacted to the biggest crisis the industry has ever known, we have started to see some incredible innovation and success stories. On our Recovery Hub we're gathering the best examples of innovation shown by the travel community.