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Automating airline operations and delivering unforgettable customer experiences with 15below

Automating communications should be a priority for airlines looking to achieve optimum operational performance and, perhaps more importantly, deliver the ultimate customer experience that will build passenger loyalty and strengthen an airline’s reputation.

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Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

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Why exceptional experiences have become the leading driver of customer loyalty

Back in early 2020 we first wrote about a seamless, digital-first approach becoming the key to driving customer loyalty; overtaking more traditional factors such as monetary rewards. Post-pandemic, this could not be more true.

Case study

Aegean case study: Automating passenger communications to transform operations and passenger experience

Aegean approached 15below in 2012 to help automate its schedule change handling to relieve this strain and to improve customer service with enhanced communications. But it didn't stop there: For the last eight years, we have worked together closely and developed a fantastic partnership with innovation at the core.

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Pre-departure communications: Start by unlearning everything you have learnt

Forget everything you know about taking a flight. Everything. Forget about the check-in process, passing through security, even buying those three Toblerone. Now imagine it’s your first time in an airport and you are told to go and check-in. But hurry, it shuts in 40 mins. Where do you go? Who do you ask?

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4 trends changing passenger communications and what it means for you

As technology and innovation redefines the passenger experience at an ever-increasing speed, what channels will your customers take to next? How will they expect you as a travel provider to communicate with them? Here are the 4 things happening right now, that we think are going to redefine passenger communications in the future. And - most importantly – what this means for you.

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IROPS Dashboard

Gain control over your IROPS management, all via one dashboard. Improve your customer experience by giving everyone within your business access to a single view of the operation, allowing them to deliver an aligned, accurate, and efficient response every time.

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The answer to dropping passenger engagement rates

Many airlines have come to us recently with concerns that they’re having to communicate with passengers more than ever, but a rise in messages sent is resulting in a drop in engagement rates. In our experience, this is caused by three main issues…

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3 digital trends helping airlines maintain control during challenging times

Has the travel industry ever had so many challenges to handle at one time? In times of trouble, the travel industry has shown that it can be hugely innovative in order to survive: Here are three digital trends that airlines are embracing to stay in control during a time of extreme pressure.

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Disruption management: Your opportunity to impress

Hasse Joergensen, Senior Manager Passenger Experience at IATA recently wrote an article on Disruption Management as a new industry area. With 20 years of experience in disruption management, we wanted to add some additional insights to highlight how important it is that airlines focus on this area.

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