Sending a flight status notification and hoping your passenger sees it is no longer good enough. Download our eGuide to find out why communications between airlines and customers are increasingly turning to conversational channels.

In 2014, one US airline had cancelled 3,500 flights in a single day due to the “Polar Vortex”. The carrier now has the right technology in place that would ensure it was ready to manage in a much calmer, efficient, and cost-effective way.

In January 2021 the CDC gave airlines just two weeks to respond to a new order and adapt their organisational processes accordingly. The result? Chaos!. Read how we developed a solution to help JetBlue manage this challenge.

Sharing incorrect information with passengers is costing the average airline around €1 million in fines every month. A fully automated pre-departure communication system would cost less than 20% of this. Download this 20-minute webinar to hear one of our passenger communication experts discuss...

Since the start of the COVID-19 crisis, we have been working with dozens of airlines to help process millions of cancellation notifications and unprecedented volumes of refunds and vouchers. If you’re looking at how to improve your processes around refunds and vouchers, here are our thoughts on the topic...

After many months of hard work, it seems like some travel companies are emerging on the other side of COVID-19 and approaching a state of recovery. We wanted to celebrate some of the positive stories that we have seen from some of the world's top brands driving recovery for the travel industry.

By integrating travel confidence data provided by Sitata, a Canadian travel safety and risk management firm, 15below now has a platform that can be used by any airline to relay vital pre-flight travel information to passengers and keep them informed of any changes that might occur after they book their flights.

SMS is a powerful communication channel that best-in-class airlines use to keep passengers informed. Some experts suggested that SMS would lose its efficacy over time, but disrupted travellers continue to depend on the most reliable channel to receive important, timely information. So why use SMS?

SMS is a powerful communication channel that best-in-class travel companies use to keep their passengers informed. Some experts have suggested SMS would lose efficacy over time, but disrupted travellers continue to rely on the proactive sharing of important, timely information when they need it most.

SMS usage within our customer community increased significantly with the onset of the COVID-19 pandemic as airlines have had to guarantee their messages are being received at short notice. Text messages sent from our platform doubled in March 2020 with more than 10 million being sent in just one month.