Unlike general communications systems, specialist passenger notifications software – like the 15below platform – is designed to meet the distinct nuances of the travel industry to give you unprecedented levels of reliability and deliverability.

We’ve had very little to celebrate recently, and with IATA’s recovery predictions continuing to be pushed back, the outlook for the industry in the medium-term is not looking great. But actually, not everything is doom and gloom.

IATA Resolution 753 encourages airlines to implement tracking solutions to cover every single baggage journey, helping to ensure a more comprehensive tracking system across the industry and reduce the number of mishandling incidents.

What we all feared has now become a reality as a second spike in COVID-19 cases in Beijing mean flights to and from the city are suspended again. The big question is: Were you ready? And if it hasn’t affected you directly yet, are you prepared for when it does?

With disruption at unprecedented levels and customer support teams managing high levels of inbound and outbound calls, airlines are increasingly looking to modify the ways in which they communicate with customers.

When costs need to be reduced, companies in the travel industry have a tendency to look towards consolidation of suppliers. But this tactic often leads to many more problems than expected. Here's why you should think twice before consolidating suppliers...

When it came to understanding customers pre-pandemic, travel companies had years of data and insights that allowed them to model, predict, and plan. But 2020 has left much of that data entirely redundant...

While airlines have been focusing on survival, there is an underlying issue that has not gone away, and that is sustainability. Our Regional Commercial Account Manager, Alex Thornton has a key recommendation for airlines looking to meet their sustainability obligations whilst protecting budgets.

While it was probably to be expected, hearing today that British holidaymakers will not be able to travel to the European Union post-Brexit from 1 January 2021 is yet another punch to the gut for European travel companies. Here are a few pointers on what we have found during the toughest year on record:

People are reaching the tipping point with their level of communication, which is a problem when it means your passenger notifications could be getting lost in the void. Why has communication become so complex?