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Case study

Edelweiss Case Study: Pre-departure Communications Service

With a growing emphasis on driving revenue beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached us for help.

Blog

Has your budget been cut? 5 macro factors putting pressure on the aviation industry

With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most...

Webinar

Webinar | Travel confidently: Combining automation and localised COVID-19 data to keep your passengers informed and empowered

With airlines and passengers facing constant changes to COVID-19 regulations, we have joined forces with our new partner, Sitata, to develop a range of automated solutions to help relieve the strain. View our latest webinar on-demand and discover how our new solutions will allow you to...

Blog

Coronavirus: The impact on travel and top tips for managing disruption

With every day bringing news of additional measures to confine the spread of the coronavirus, the travel industry is once again facing up to the challenges of managing widespread disruption.

Blog

Navigating customer journeys during airport gate disruptions: An opportunity to build loyalty

The need for travel brands to deliver seamless passenger experiences is greater than ever. Read our thoughts on how airlines can support passengers during airport gate disruptions and enhance overall experiences.

Webinar

Webinar | Introducing WhatsApp into your passenger communications strategy

Download this webinar to hear representatives from Syniverse, 15below, and Meta as they discuss the power of WhatsApp and why it’s so important that travel brands embrace one of the world’s most highly-used communications platforms.

Faded content

Webinar | Managing IROPS as business as usual

With ongoing COVID-19 travel restrictions, staff shortages, and unpredictable weather, the travel industry seems to be ruled by irregular operations these days.

Communication channel

WhatsApp Messaging

With over 2 billion users worldwide and a reach of 180 countries, WhatsApp is one of the most popular communication channels in the world. So, we have now made WhatsApp available to our customers as a communication channel via the 15below platform.

Blog

IATA calls for end to US pre-departure testing – that's good...isn't it?

With research suggesting travel restrictions only delay the peak of a new wave by a few days, and the UK announcing the removal of pre-departure testing, we’re all once again confused about where we stand. What do passengers need for travel, and how can they keep up with what is required of them?

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CDC data collection and communication solution

With the introduction of the Centre for Disease Control's (CDC) new orders, there is now even more for you to consider if you fly internationally to the US. We can automate data collection and communication, so once it's set up you won't have to think about it again.

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