Moving passengers through airports as quickly and smoothly as possible is a priority for airlines; helping not only to reduce costs and enhance efficiency levels, but also to deliver the optimum customer experience to every traveller.

No airline in the world is immune from the coronavirus crisis. Even the most established, respected and popular brands in the industry – including Lufthansa, Cathay Pacific and British Airways – have been forced to cancel up to 90% of flights as passenger demand slumps. The impact will be felt far and wide for a long time.

On 10th September 2019, a Swoop aircraft suffered a bird strike and was subsequently grounded in Abbotsford, Canada. By relying on the 15below platform to manage its response, Swoop achieved the following results...

On 31 December 2020 the United Kingdom will officially leave the European Union (EU), so from 1 January 2021 there will be some important changes to travel that your passengers will need to know about. According to the UK government website, your passengers need to be aware of the following: 

One of the biggest challenges that we’ve seen airlines facing over the last few months is how to continue to run an effective operation with reduced budgets and teams. 15below has always been about passenger experience, and over recent years we’ve seen the aviation industry put more focus on it than ever.

Our HR Director, Claire, went to Barcelona from London Gatwick recently. Sadly, a terrible experience trying to send her airline COVID-19 documentation spoiled the end of her holiday and left her adamant that she will never fly with that airline again. Here's Claire's experience...

Over the last 20 years, we've met a number of people who see sending passenger notifications as a "straightforward" task. Well, we're biased, but with two decades of experience, we've come to find that not all systems are built equal. Read our eGuide and discover how to...

The common denominator in passenger confidence challenges is information. Getting relevant, accurate and timely information to different passenger types is the only way to build back this confidence. Here are 5-key steps to build passenger confidence...

Communications sent through our platform via a number of channels including email and SMS were at a 2021 high of 53.2 million in August – 123% higher than the 23.8 million sent in May which is when platform figures started to show a significant rise as travel bans around the world began to ease.