The last few years have presented the aviation industry with a set of challenges that nobody could have predicted, followed by soaring demand. Handling these situations appropriately - with the customer at the heart of the response is crucial for maintaining a brand's reputation.

The latest on-time performance results have been released by OAG, highlighting the best and worst airlines and airports for on-time performance (OTP) – analysing everything from long-haul journeys to one-hour connecting flights.

The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.

The value of customer experience (CX) optimisation for travel brands, highlighting five key reasons why they should invest in an effective customer experience strategy.

There aren't many salespeople out there that will tell you their product can't do what you want it to do. But not all technology companies are equal! Meticulously refined over 20 years, the 15below platform has been carefully designed and built just for travel companies like yours.

There’s no doubt about it – travel is going to be stressful again for a while. But it’s not something we have to accept and move on. There are things we can do to make travel the fun, simple, and exciting experience that it should be to get people flying again.

Since 30 November, due to the spread of the Omicron variant of COVID-19, the Centers for Disease Control and Prevention (CDC) has announced an emergency amendment to its Attestation order – this will be the 3rd version of the form since it was originally mandated back in January.

As we kick off the new year with big bold plans to achieve more – to be more productive, efficient and successful in business (and personal life!) - we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that.

Travel disruption – such as delays, diversions and cancellations – costs the industry an estimated $35 billion every year. With bad weather, strikes and security issues only just around the corner for thousands of travel providers, dealing with disruption effectively is essential to remaining profitable.