Snow storms, hurricanes and typhoons - somewhere in the world, severe weather is wreaking havoc, causing long delays to stranded passengers and costly cancellations to travel companies. In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex.

SWISS recently became the latest carrier to launch home-printed bag tags, which are available to all passengers who check-in online when flying to and from Zurich and Geneva. The launch of the home-printed bag tag is part of the SWISS ‘Pre-Departure Communications’ service with 15below.

As its passenger and fleet numbers grew and operations became more complex, SWISS knew it needed to further advance and align its digital services and internal strategies to maintain the high-quality, individual customer care it aims to provide as Switzerland’s national airline. This case study illustrates some of the solutions...

Swoop started using the 15below platform in January 2019. The airline has already benefited from operational gains, financial savings and customer service improvements and there are more to come as the project reaches full implementation. These include...

Here I’ll be looking at two things that are very close to my heart. The first is communication, which I live and breathe in order to support my customers every day, and the second is the home that we all share – the environment.

To err is human: human error has always been a fact of life that we cannot avoid. But airlines can use automation to mitigate it - and the inevitable loss of revenue that occurs as a result.

With digitally savvy consumers that expect convenience at the touch of a button, businesses are shifting away from single to multi-use apps. So, what do these super-apps mean for travel companies and how can they keep up with this growing trend?

JetBlue has worked with 15below for a number of years, building a notifications strategy designed to ensure the customer is put first throughout their journey. See how we worked together to devise an automated system guaranteed to ensure the timely provision of relevant details, advice and offers.

This free eGuide is packed with useful insights and tools to help you build a powerful business case, including: Why profitable travel companies are benefiting from automating operations, what to include in your business case for automation and information to help you get buy-in.