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Getting email deliverability right: Our experts reveal the keys to success for airlines

Timely delivery of essential information significantly impacts the overall travel experience. We address 5 key questions to ensure your messages not only reach but empower passengers with essential details.

News

Keeping it personal

Why is everything these days always about you? Well, put simply, it’s because you’re worth it. Emma Kelly explores the new normal of personalisation for the low-fare airline sector, with guidance from some of its leading proponents.

Blog

The art of empathy: How to enhance airline customer experience with effective communication

Empathy in airline customer service enhances the customer experience by acknowledging passengers' emotions at every journey stage. Read our six practical ways airlines can demonstrate empathy through effective communication.

Blog

Automating airline operations and delivering unforgettable customer experiences with 15below

Automating communications should be a priority for airlines looking to achieve optimum operational performance and, perhaps more importantly, deliver the ultimate customer experience that will build passenger loyalty and strengthen an airline’s reputation.

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Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

Blog

Why exceptional experiences have become the leading driver of customer loyalty

Back in early 2020 we first wrote about a seamless, digital-first approach becoming the key to driving customer loyalty; overtaking more traditional factors such as monetary rewards. Post-pandemic, this could not be more true.

Case study

Aegean case study: Automating passenger communications to transform operations and passenger experience

Aegean approached 15below in 2012 to help automate its schedule change handling to relieve this strain and to improve customer service with enhanced communications. But it didn't stop there: For the last eight years, we have worked together closely and developed a fantastic partnership with innovation at the core.

eGuide / white paper

eGuide - Taking the stress out of irregular operations

The increase in demand since COVID-19 has been counterbalanced by challenges that mean irregular operations (IROPS) seem anything but irregular. Get your step-by-step guide to managing irregular operations (IROPS) as business as usual and discover...

Blog

Pre-departure communications: Start by unlearning everything you have learnt

Forget everything you know about taking a flight. Everything. Forget about the check-in process, passing through security, even buying those three Toblerone. Now imagine it’s your first time in an airport and you are told to go and check-in. But hurry, it shuts in 40 mins. Where do you go? Who do you ask?

Blog

4 trends changing passenger communications and what it means for you

As technology and innovation redefines the passenger experience at an ever-increasing speed, what channels will your customers take to next? How will they expect you as a travel provider to communicate with them? Here are the 4 things happening right now, that we think are going to redefine passenger communications in the future. And - most importantly – what this means for you.

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