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14 January 2020 | Blog

From 3,691 tickets to 3-minute response times: 2019 was a record year for our Support team

2019 was another record-breaking year for the 15below Support team, as we resolved more tickets, implemented more customer requests and responded faster than ever before.

Our team of experienced, knowledgeable Developers in Support are on hand 24/7 to assist our customers with everything from quick fixes to the 15below platform to larger projects involving major upgrades to the service.

So many suppliers make bold promises about the level of support that they can offer, but here at 15below our Support team is constantly pushing to offer the best service possible, giving our customers peace of mind that there’s always someone there for them at their time of need!

Take a look at the infographic below for some of the stats from another fantastic year in Support: