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29 September 2021 | Webinar

Webinar | Using Customer Journey Mapping for COVID recovery

Customer Journey Mapping has always been key to understanding the concerns and challenges that your customers face as they interact with your business.

But with so many new processes creating a dramatically different travel experience, it has never been more important to see it through the eyes of your passengers.

Watch our webinar on-demand as we discuss:

  • What customer experience means in times of COVID-19.
  • What is Customer Journey Mapping and how will it help?
  • Why the job is never “done”.
  • Tips for running your own Customer Journey Mapping workshop.
  • Solving the challenges your customers face.

View the webinar on-demand now

Complete the form below and we'll send you a link to watch the webinar in your own time.