Customer Journey Mapping has always been key to understanding the concerns and challenges that your customers face as they interact with your business.

But with so many new processes creating a dramatically different travel experience, it has never been more important to see it through the eyes of your passengers.

Watch our webinar on-demand as we discuss:

• What customer experience means in times of COVID-19.
• What is Customer Journey Mapping and how will it help?
• Why the job is never “done”.
• Tips for running your own Customer Journey Mapping workshop.
• Solving the challenges your customers face.