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📰Blog

REAL ID Act: What is it and what does it mean for airlines?

REAL ID Act: What is it and what does it mean for airlines?

The REAL ID Act will change domestic travel in the US from 1st October. Is your airline ready? Read article.

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Why exceptional experiences have become the leading driver of customer loyalty

Why exceptional experiences have become the leading driver of customer loyalty

Unbeatable experiences - rather than financial incentives - are fast becoming the most effective way to drive loyalty among passengers. Read article.

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Coronavirus: The impact on travel and top tips for managing disruption

Coronavirus: The impact on travel and top tips for managing disruption

The aviation industry is dealing with major disruption due to the coronavirus, but how can airlines keep the impact on their operations to a minimum? Read article.

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Boeing 737 MAX grounding: How should airlines deal with ongoing uncertainty

Boeing 737 MAX grounding: How should airlines deal with ongoing uncertainty

Airlines around the world continue to be disrupted by the grounding of the new Boeing 737 MAX fleet, but how can automation help to mitigate the impact of the crisis? Read article.

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From 3,691 tickets to 3-minute response times: How 2019 was a record year for our Support team

From 3,691 tickets to 3-minute response times: How 2019 was a record year for our Support team

Our Support team works around the clock to solve tickets, process customer requests and deliver technical assistance for all users of the 15below platform. Read article.

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From IATA Resolution 830d to dark mode: 5 trends airlines should focus on in 2020

From IATA Resolution 830d to dark mode: 5 trends airlines should focus on in 2020

In our latest webinar, Al and Mike from our Business Development team highlighted five key passenger communication trends they believe will define 2020 for airlines. Read article.

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5 factors you can’t afford to leave out of your business case for automation

5 factors you can’t afford to leave out of your business case for automation

Building the business case for automation is a crucial step towards transforming your operations. Here's our advice on how to do it. Read article.

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Are you ready for dark mode?

Are you ready for dark mode?

Dark mode is one of the hottest digital trends of 2019 – and if it hasn’t already started to impact the emails you send to your customers, it’s time to get ready. Read article.

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