19 June 2026 | eGuide / white paper
Case Study eGuide - Brussels Airport: Transforming how passenger information is delivered
19 June 2026 | eGuide / white paper
Case Study eGuide - Brussels Airport: Transforming how passenger information is delivered
As passenger expectations rise, airports are under growing pressure to deliver fast, accurate passenger information across every channel. Learn how Brussels Airport automates 98% of enquiries and keeps passengers informed.
In this case study e‑guide, discover how Brussels Airport has transformed passenger communication with BRUce, the conversational AI solution built by 15below to deliver real‑time information and self‑service support at scale.
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Download the case study to find out more about:
- How automation relieved pressure on customer care by handling 98% of passenger enquiries automatically, even during major disruption.
- How proactive updates shifted passenger behaviour with more than 500,000 travellers now relying on BRUce for real‑time information each year.
- What Brussels Airport achieved by centralising information through BRUce, reducing confusion and accelerating recovery during high‑pressure moments.
- How Airport AI supports passengers end‑to‑end, from real‑time flight updates to baggage photo‑recognition, and how this approach earned Brussels Airport an industry innovation award.
