19 June 2026 | Webinar
Webinar | Scaling communication alongside operational demand: The Norwegian and 15below partnership
19 June 2026 | Webinar
Webinar | Scaling communication alongside operational demand: The Norwegian and 15below partnership
Through years of operational change and shifting passenger expectations, Norwegian has had to scale its communication strategy to match. With disruption and costs on the rise, airlines are facing increasing pressure to operate efficiently at scale.
View the webinar on-demand now
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Watch this on-demand webinar now to hear:
- How Norwegian scaled communication alongside changing operational demand over a 20-year partnership with 15below.
- Why customer care becomes the highest-stakes part of the operation during disruption.
- Why timing, coordination, and self-service matter more than simply sending more notifications.
- How Norwegian implemented the 15below IROPS Dashboard to create a more coordinated approach to disruption communication.
- Real examples of how proactive communication supports operational efficiency and passenger trust during disruption.
Your speakers
Gemma Maidlow
Head of Product Solutions, 15below
Edward Thorstad
SVP Customer Care, Norwegian
Michael Rosland
Manager Business Development, Norwegian
