29 June 2026 | Case study
Case Study - How Ryanair keeps passengers informed at scale during disruption
29 June 2026 | Case study
Case Study - How Ryanair keeps passengers informed at scale during disruption
As disruption becomes more frequent and passenger expectations continue to rise, airlines are under increasing pressure to deliver fast, accurate and personalised communications at scale.
Discover how Ryanair has transformed disruption management and day-of-travel communications using the 15below platform, combining automation, personalised workflows and seamless integrations to keep passengers informed while reducing operational workload.
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Download the case study to learn how Ryanair:
- Automates disruption communications based on severity and regulatory requirements.
- Drives digital self-service, with 85% of customers checking journey information in the Ryanair app.
- Sends over 50 million personalised notifications annually with no impact on processing speed.
- How timely timely, relevant customer communications contributed to airline CSAT scores of up to 92%
- Automatically issued more than 175,000 refreshment vouchers during a major disruption event.
