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The Amadeus and 15below partnership: Enhancing disruption management

In 2024, almost 40% of European passengers faced delays or cancellations. We’ve partnered with Amadeus to help airlines rebuild trust with real-time, automated communication—transforming disruption management. Watch our video to see the impact.

News

Amadeus partnership: An open letter from our CEO

As an Amadeus partner, 15below and Amadeus will work together based on a shared vision to put customer experience at the heart of everything an airline does and in particular innovate to improve post-booking passenger communications and automated PNR handling through personalisation, consolidation of data and an omnichannel approach to passenger management.

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Implement the 15below base system in a matter of weeks

If you are struggling to communicate effectively with your passengers and you use Amadeus, Navitaire, Sabre or SITA, we can get you up and running on the 15below platform quicker than ever before. The system will allow you to...

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Start automating in a matter of weeks

As the impact of COVID-19 has continued to put immense pressure on the travel industry, many airlines overwhelmed by the level of passenger communication required have started using the 15below platform - going from their first enquiry to automation within a matter of weeks.

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Etihad Airways implements industry-leading communication solutions

Read our press release - Etihad Airways is partnering with 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered with timely, relevant notifications throughout their journey.

Case study

Aegean case study: Automating passenger communications to transform operations and passenger experience

Aegean approached 15below in 2012 to help automate its schedule change handling to relieve this strain and to improve customer service with enhanced communications. But it didn't stop there: For the last eight years, we have worked together closely and developed a fantastic partnership with innovation at the core.

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Consolidating our Navitaire partnership: A letter from our CEO

15below is delighted to announce our strategic partnership with Navitaire, which comes after two decades of collaboration. Read what our CEO Nicholas Key has to say about the partnership.

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How we're helping Uganda Airlines improve passenger experience

We’re proud to welcome Uganda Airlines to the 15below community. Find out how we're helping them to enhance the overall passenger experience with tailored communication, empowering them at every step, from booking to arrival and beyond.

Blog

The rise of the super-app and what it means for travel companies

With digitally savvy consumers that expect convenience at the touch of a button, businesses are shifting away from single to multi-use apps. So, what do these super-apps mean for travel companies and how can they keep up with this growing trend?

Product

Disruption

When you have a lot of schedule changes or cancellations to manage, our disruption solution helps you quickly identify who you need to notify so you can send personalised communications to passengers, with self-service options to get their journey running as expected again.

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