Watch our latest on-demand webinar and gain all the information you need to convince your company of how it can: Cut operating costs, Minimise time and resource required, quickly and efficiently deal with even the largest acts of disruption, protect your reputation.

SMS is a powerful communication channel that best-in-class travel companies use to keep their passengers informed. Some experts have suggested SMS would lose efficacy over time, but disrupted travellers continue to rely on the proactive sharing of important, timely information when they need it most.

On 31 December 2020 the United Kingdom will officially leave the European Union (EU), so from 1 January 2021 there will be some important changes to travel that your passengers will need to know about. According to the UK government website, your passengers need to be aware of the following: 

We're committed to working more sustainably and our partnership with Auditel will help us meet our plan to achieve Carbon Neutral status.

Watch our recent webinar and learn how to harness the power of customer data, as our passenger experience experts look at the pivotal role data plays in shaping how passengers interact with airlines and travel brands.

Automation is changing the way organisations across the world function - bringing new levels of efficiency, accuracy and speed that are helping businesses to consistently deliver excellent customer experiences. Download our free eGuide to discover how you can use automation to...

With disruption at unprecedented levels and customer support teams managing high levels of inbound and outbound calls, airlines are increasingly looking to modify the ways in which they communicate with customers.

The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.

With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most...

Read our Q&A with Hasse Jørgensen - Senior Manager Passenger Experience, IATA as we discuss topics including: challenges for IATA, where there focus is at the moment and what their message is for airlines during this challenging time.