Discover how Malaysia's new SMS regulations, effective from June 2024, aim to improve consumer protection and reduce spam and fraudulent activities. Find out why an omnichannel strategy is essential and how it can benefit you.

It’s a time for survival, but it’s also a time for reflection where all companies can ask themselves what they could be doing differently so that they’re ready for next time. And “next time” could mean anything from a short delay on a single aircraft to a new strain of the COVID-19 virus.

The recent grounding of all 737-9 MAX aircraft has led to cancellations, delays, and frustrated passengers. Airlines will be wondering how to handle this situation whilst delivering good passenger experience. Here's how to do that.

Why is everything these days always about you? Well, put simply, it’s because you’re worth it. Emma Kelly explores the new normal of personalisation for the low-fare airline sector, with guidance from some of its leading proponents.

Read our press release - Etihad Airways is partnering with 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered with timely, relevant notifications throughout their journey.

We're committed to working more sustainably and our partnership with Auditel will help us meet our plan to achieve Carbon Neutral status.

Having led the way within passenger communications for 20 years and working with more than 50 of the world’s top travel brands —including Ryanair, WestJet, Cathay Pacific, and Qantas — we’re in a unique position to be able to advise our customers on the best way to communicate with passengers in any scenario.

On 31 December 2020 the United Kingdom will officially leave the European Union (EU), so from 1 January 2021 there will be some important changes to travel that your passengers will need to know about. According to the UK government website, your passengers need to be aware of the following: 

Watch our latest on-demand webinar and gain all the information you need to convince your company of how it can: Cut operating costs, Minimise time and resource required, quickly and efficiently deal with even the largest acts of disruption, protect your reputation.