The recent grounding of all 737-9 MAX aircraft has led to cancellations, delays, and frustrated passengers. Airlines will be wondering how to handle this situation whilst delivering good passenger experience. Here's how to do that.

As its passenger and fleet numbers grew and operations became more complex, SWISS knew it needed to further advance and align its digital services and internal strategies to maintain the high-quality, individual customer care it aims to provide as Switzerland’s national airline. This case study illustrates some of the solutions...

What we all feared has now become a reality as a second spike in COVID-19 cases in Beijing mean flights to and from the city are suspended again. The big question is: Were you ready? And if it hasn’t affected you directly yet, are you prepared for when it does?

In this article, Jerry Angrave (Founder and Managing Director of empathyce) lends his expertise to the customer feedback process for airlines; highlighting the opportunities presented by sites like TripAdvisor and Skyscanner, and why now is the time to get the customer experience right.

While it was probably to be expected, hearing today that British holidaymakers will not be able to travel to the European Union post-Brexit from 1 January 2021 is yet another punch to the gut for European travel companies. Here are a few pointers on what we have found during the toughest year on record:

With the US re-opening its borders on the 8th November, the Centers for Disease Control and Prevention (CDC) has updated its recent orders again. There is a lot to think about, and with the orders changing, here are four reasons why digitising and automating is the way forward.

With digitally savvy consumers that expect convenience at the touch of a button, businesses are shifting away from single to multi-use apps. So, what do these super-apps mean for travel companies and how can they keep up with this growing trend?

As travel companies around the world have reacted to the biggest crisis the industry has ever known, we have started to see some incredible innovation and success stories. On our Recovery Hub we're gathering the best examples of innovation shown by the travel community.

After many months of hard work, it seems like some travel companies are emerging on the other side of COVID-19 and approaching a state of recovery. We wanted to celebrate some of the positive stories that we have seen from some of the world's top brands driving recovery for the travel industry.