How Hawaiian Airlines improved its passenger experience during disruptions by using Customer Journey Mapping, aligning operations with its brand promise, and addressing guests' needs during delays and cancellations.

On 10th September 2019, a Swoop aircraft suffered a bird strike and was subsequently grounded in Abbotsford, Canada. By relying on the 15below platform to manage its response, Swoop achieved the following results...

An update to IATA Resolution 830d, effective 1st June 2019, requires travel agents (except in the US*) and advisors to ask customers if they want to share their contact information with airlines during booking.

Airlines around the world continue to be disrupted by the grounding of the new Boeing 737 MAX fleet, with thousands of flights cancelled, rescheduled or moved to alternative aircraft. With no end to the grounding in sight, we are being asked by more of our customers how their operations teams can deal with the fallout of the crisis...

As the recovery from COVID-19 continues, airlines have more to consider than ever to keep passengers happy, which is why when it comes to keeping passengers informed and empowered, ancillary revenue must naturally drop down the list of priorities.

You’re fully aware of the benefits of automating your passenger communications and how it can transform operations within your business, but how do you convince your peers? Securing the approval of key decision-makers could be the toughest challenge of all, but we’ve published a new eGuide to help you do exactly that.

JetBlue has worked with 15below for a number of years, building a notifications strategy designed to ensure the customer is put first throughout their journey. See how we worked together to devise an automated system guaranteed to ensure the timely provision of relevant details, advice and offers.

Snow storms, hurricanes and typhoons - somewhere in the world, severe weather is wreaking havoc, causing long delays to stranded passengers and costly cancellations to travel companies. In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex.

The need for travel brands to deliver seamless passenger experiences is greater than ever. Read our thoughts on how airlines can support passengers during airport gate disruptions and enhance overall experiences.

The increase in demand since COVID-19 has been counterbalanced by challenges that mean irregular operations (IROPS) seem anything but irregular. Get your step-by-step guide to managing irregular operations as business as usual.