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eGuide / white paper

The power of SMS

MS is a powerful communication channel used by top travel companies to keep passengers informed. Despite predictions of decline, disrupted travelers still rely on timely, proactive updates when they need them most.

Blog

Getting email deliverability right: Our experts reveal the keys to success for airlines

Timely delivery of essential information significantly impacts the overall travel experience. We address 5 key questions to ensure your messages not only reach but empower passengers with essential details.

Blog

The answer to dropping passenger engagement rates

Many airlines have come to us recently with concerns that they’re having to communicate with passengers more than ever, but a rise in messages sent is resulting in a drop in engagement rates. In our experience, this is caused by three main issues…

eGuide / white paper

The rise of conversational communication

Sending a flight status notification and hoping your passenger sees it is no longer good enough. Download our eGuide to find out why communications between airlines and customers are increasingly turning to conversational channels.

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Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

Product

Flight status

Our Flight Status module helps to minimise the impact of disruption on airports, call-centres and social media channels by fully automating useful information as well as flight disruption updates.

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Video: Solving the challenges of post-pandemic travel

Suddenly there is a whole new selection of challenges to deal with, for both you and your passengers. With automated, personalised communications you can cut the chaos associated with three common issues that cause...

Blog

4 trends changing passenger communications and what it means for you

As technology and innovation redefines the passenger experience at an ever-increasing speed, what channels will your customers take to next? How will they expect you as a travel provider to communicate with them? Here are the 4 things happening right now, that we think are going to redefine passenger communications in the future. And - most importantly – what this means for you.

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Operational communications: Using the right tool for the job

Unlike general communications systems, specialist passenger notifications software – like the 15below platform – is designed to meet the distinct nuances of the travel industry to give you unprecedented levels of reliability and deliverability.

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Itineraries & Receipts

Use this solution to automatically send personalised communications with everything your customer needs to know about their booking and how to manage it.

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