With every day bringing news of additional measures to confine the spread of the coronavirus, the travel industry is once again facing up to the challenges of managing widespread disruption.

Swoop started using the 15below platform in January 2019. The airline has already benefited from operational gains, financial savings and customer service improvements and there are more to come as the project reaches full implementation. These include...

Passenger numbers are returning faster than expected, but with both aircraft capacity and demand on the rise, the climate crisis will influence how governments and the industry adapt.

15below CEO Nicholas Key recently shared his insights and ideas about how to overcome some of mass disruption challenges airlines are facing, and a bit of a road map (or should that be runway?) to help airlines on their journey.

Hasse Joergensen, Senior Manager Passenger Experience at IATA recently wrote an article on Disruption Management as a new industry area. With 20 years of experience in disruption management, we wanted to add some additional insights to highlight how important it is that airlines focus on this area.

After two decades working in travel disruption, you might suspect I’ve seen everything the world can throw at the aviation industry. I’ve certainly been caught up in and helped airlines deal with more than my fair share of incidents. But until last month I’d not seen one of the world’s busiest airports brought to a standstill by a drone.

In compliance with EU261 regulations, explore how 15below and iCoupon partnered to deliver an automated refreshment voucher solution for Ryanair, while enhancing customer experience and operational efficiency.

Since the start of the pandemic, the travel industry has pushed and pushed to get demand back. With things picking up as hoped, airlines are now facing the most challenges at one time that they have ever known. But what can airlines do to take the stress out of irregular operations?

Aegean approached 15below in 2012 to help automate its schedule change handling to relieve this strain and to improve customer service with enhanced communications. But it didn't stop there: For the last eight years, we have worked together closely and developed a fantastic partnership with innovation at the core. 

Advances in technology and changes in consumer behaviour mean a fast response to delays, cancellations and diversions is now the norm. Airlines that fail to deliver the right service when things go wrong could suffer from a damaged reputation, loss of customer loyalty and liability for large compensation payouts.