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8 reasons why airlines should add WhatsApp to their communications strategy

With more disruption than ever before, airlines have a difficult job of communicating constant changes to their passengers every single day. WhatsApp is an increasingly popular communication channel for airlines, so should you consider using it?

Blog

US flight compensation update: Airlines will need to provide automatic refunds

Explore the latest US Department of Transportation rule that ensures automatic refunds for airline passengers. Learn how this pivotal change enhances passenger rights and impacts the airline industry.

Video

Video: Aegean Airlines case study

For airlines, the manual task of handling schedule changes is labour intensive. Watch our video to see how we helped Aegean Airlines automate its schedule change handling to relieve this strain and to improve customer service with enhanced communications.

eGuide / white paper

A case for automation your business can't ignore

This free eGuide is packed with useful insights and tools to help you build a powerful business case, including: Why profitable travel companies are benefiting from automating operations, what to include in your business case for automation and information to help you get buy-in.

Case study

Case study: Managing IROPS

In 2014, one US airline had cancelled 3,500 flights in a single day due to the “Polar Vortex”. The carrier now has the right technology in place that would ensure it was ready to manage in a much calmer, efficient, and cost-effective way.

Communication channel

15below SMS Gateway

Despite SMS actually giving the best ROI of any channel, we know the perceived cost can be an obstacle. So, we have developed our very own SMS Gateway to help keep your passengers AND your finance and procurement teams happy! Our solution allows you to send all SMS messages from across your business through a single gateway – even those created/rendered in systems outside of 15below.

Blog

Coronavirus: What does it mean for airlines?

No airline in the world is immune from the coronavirus crisis. Even the most established, respected and popular brands in the industry – including Lufthansa, Cathay Pacific and British Airways – have been forced to cancel up to 90% of flights as passenger demand slumps. The impact will be felt far and wide for a long time.

Blog

Infographic - Automation: The answer to reduced teams and budgets

As the coronavirus crisis deepens, budgets and teams are being cut in response to a sharp decline in global travel, operational teams must still find a way to communicate with millions of passengers - often with urgent messages including details of flight cancellations or changes to itineraries.

Communication channel

WhatsApp Messaging

With over 2 billion users worldwide and a reach of 180 countries, WhatsApp is one of the most popular communication channels in the world. So, we have now made WhatsApp available to our customers as a communication channel via the 15below platform.

News

Travel tech leaders collaborate to bring immediate information to stranded passengers

15below, the market-leading provider of passenger communication software for travel companies, and OpenJaw Technologies - world-class providers of travel retailing and AI platforms - have joined forces to give passengers a new innovative way to access vital information during travel.

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