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The inevitable IT outage: How to ensure your airline survives and thrives

IT outages are an inevitable threat and can disrupt airline operations, impacting millions of passengers. Learn three critical factors airlines must consider to prepare for the next system outage.

Case study

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

TUI UK realised it needed a complete overhaul of its passenger communications capabilities so it could guarantee best-in-class customer service. The airline adopted a bespoke version of the Flight Status solution from the 15below suite, since then TUI has achieved the following results...

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Challenges airlines face when acting sustainably and how to overcome them

In this post we look at the key challenges airlines are facing to realistically reach the goal of meeting net-zero carbon emissions by 2050 – and how they can encourage customers to help them.

Case study

Case study: Mapping travel customer journeys with Hawaiian Airlines

How Hawaiian Airlines improved its passenger experience during disruptions by using Customer Journey Mapping, aligning operations with its brand promise, and addressing guests' needs during delays and cancellations.

Case study

How Swoop communicated the impact of a bird strike in just 30 minutes to keep passengers moving

On 10th September 2019, a Swoop aircraft suffered a bird strike and was subsequently grounded in Abbotsford, Canada. By relying on the 15below platform to manage its response, Swoop achieved the following results...

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Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

News

IATA Resolution 830d update: Travel agents must now ask for passenger details

An update to IATA Resolution 830d, effective 1st June 2019, requires travel agents (except in the US*) and advisors to ask customers if they want to share their contact information with airlines during booking.

eGuide / white paper

eGuide - Taking the stress out of irregular operations

The increase in demand since COVID-19 has been counterbalanced by challenges that mean irregular operations (IROPS) seem anything but irregular. Get your step-by-step guide to managing irregular operations (IROPS) as business as usual and discover...

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3 reasons why ancillary revenue should not currently be your top priority

As the recovery from COVID-19 continues, airlines have more to consider than ever to keep passengers happy, which is why when it comes to keeping passengers informed and empowered, ancillary revenue must naturally drop down the list of priorities.

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5 factors you can’t afford to leave out of your business case for automation

You’re fully aware of the benefits of automating your passenger communications and how it can transform operations within your business, but how do you convince your peers? Securing the approval of key decision-makers could be the toughest challenge of all, but we’ve published a new eGuide to help you do exactly that.

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