03 November 2021 | eGuide / white paper
eGuide - Using Customer Journey Mapping for COVID-19 recovery
Download the latest eGuide from 15below and customer experience consultancy Empathyce and discover:
- Why Customer Journey Mapping is a commercial imperative.
- How to keep up with your customers' changing expectations.
- The role that emotion plays in purchase decisions - and how to make the most of it.
- How effective communication keeps your customers informed and empowered.
- A step-by-step guide to running your own Customer Journey Mapping workshops.
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