Back in early 2020 we first wrote about a seamless, digital-first approach becoming the key to driving customer loyalty; overtaking more traditional factors such as monetary rewards. Post-pandemic, this could not be more true.
A year ago we would look at where we wanted to go, book the flight, and nine times out of ten we’d get there as planned. Fast-forward 12 months and booking a flight feels uncomfortably similar to placing a bet, with the odds changing day-to-day.
With disruption at unprecedented levels and customer support teams managing high levels of inbound and outbound calls, airlines are increasingly looking to modify the ways in which they communicate with customers.
There aren't many salespeople out there that will tell you their product can't do what you want it to do. But not all technology companies are equal! Meticulously refined over 20 years, the 15below platform has been carefully designed and built just for travel companies like yours.
Communications sent through our platform via a number of channels including email and SMS were at a 2021 high of 53.2 million in August – 123% higher than the 23.8 million sent in May which is when platform figures started to show a significant rise as travel bans around the world began to ease.
Has the travel industry ever had so many challenges to handle at one time? In times of trouble, the travel industry has shown that it can be hugely innovative in order to survive: Here are three digital trends that airlines are embracing to stay in control during a time of extreme pressure.
Read our press release - Etihad Airways is partnering with 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered with timely, relevant notifications throughout their journey.
With more disruption than ever before, airlines have a difficult job of communicating constant changes to their passengers every single day. WhatsApp is an increasingly popular communication channel for airlines, so should you consider using it?
In our latest webinar, our Business Development team talked about the key areas travel companies need to focus on if they want to create a premium passenger experience that drives revenue and customer loyalty.