Aviation Festival Asia - Suntec Convention Centre, Singapore – 27 – 28 Feb 2018
In a perfect world, disrupted customers would have the right information in their hands exactly when they need it. Communication would be seamless; re-accommodation would be painless, and costs would be kept to a minimum – but that’s easier said than done.
Airlines have, and continue to face, many issues when it comes to reaching passengers during disruption. Whether it’s planned schedule changes months in advance, or an uncontrollable event on the day of departure.
Join us at the Aviation Festival Asia where we’ll be discussing solutions to these issues and more.
Visit us at Stand #E23
Book a meeting with us at the Aviation Festival or say hello at stand #E23 in the exhibition hall.
Feel free to join us for a practical, hands-on roundtable discussion too:
Roundtable Discussion: 27th February 2018, 4.10 pm local time (GMT +8)
Managing Disruption | How to contact more passengers when things go wrong
When it comes to communicating disruption, you must get personalised, timely information into the hands of every affected passenger. But that can present a problem – what do you do if you don’t have their contact details?
In this roundtable, we’ll discuss the methods, strategies and technologies that can help airlines contact more passengers during disruption AND ensure a consistent and reliable service to every single person.
Can’t make it?
Disruption Communications Workshops
Tackling disruption is tricky, especially when trying to maintain elevated levels of customer service, keep operations running smoothly, and minimise cost damage.
In response to increasing demand from airlines, 15below now offer bespoke Disruption Communications Workshops to tackle these issues and more.
In 2017, we held Workshops in Singapore and Madrid. Each workshop brought together a group of leading international airlines to discuss best practices with experts and create their own actionable disruption management plan. Read the attendee feedback here.
Our next Regional Workshop will be taking place in Q3 2018. For more information, contact us at firstname.lastname@example.org