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T2RL Flightglobal New Generation of Airline Passenger Systems 2016

T2RL Flightglobal New Generation of Airline Passenger Systems 2016

15below are excited to announce their sponsorship of the T2RL & Flightglobal New Generation of Airline Passenger Systems event, hosted in London from 20th - 22nd September. Read article.

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Three ways automation can help you this summer

Three ways automation can help you this summer

As travellers across the world embark on their summer holidays, airlines could be facing their most challenging summer yet. Read article.

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SITA ATIS 2016: (Getting) Smarter at Every Step of the Journey

SITA ATIS 2016: (Getting) Smarter at Every Step of the Journey

This year’s SITA Air Transport IT summit theme – Smarter at Every Step – reminded us that it’s the iterative journey that’s important. There is no final goal, just a combined vision of the industry’s future. So what did we take away from our two days in Barcelona? Read article.

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Phocuswright Europe 2016

Phocuswright Europe 2016

15below are excited to be exhibiting at Phocuswright Europe, hosted in Dublin from the 10th – 12th May. Read article.

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Aviation Festival Americas 2016

Aviation Festival Americas 2016

15below are excited to be back at the Aviation Festival Americas, hosted in Miami from 24th - 25th May. Read article.

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BBC Click Journalist Kate Russell on the future of the tech-savvy traveller

BBC Click Journalist Kate Russell on the future of the tech-savvy traveller

Kate Russell, author and BBC Click journalist, joined us at the 2016 Customer Conference to discuss how technology has empowered the consumer, what the future holds for the tech-savvy traveller and what that means for businesses in the coming years. Read article.

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15below Customer Conference 2016

15below Customer Conference 2016

Months of planning and preparation have flown by, and we’re now just two weeks away from the most exciting event in our calendar. Read article.

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Abandoned carts | Why email notifications should be in your toolbox to increase revenue

Abandoned carts | Why email notifications should be in your toolbox to increase revenue

The average abandoned cart rate for travel bookings in 2015 was approximately 84% - meaning over three-quarters of travellers abandoned potential ticket purchases before payment. Read article.

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Partner Spotlight: Improving the mobile check-in experience with Jumio (and wowing your customers)

Partner Spotlight: Improving the mobile check-in experience with Jumio (and wowing your customers)

Working with our partner Jumio, we are exploring common situations that trouble passengers on the day of travel. Read article.

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Introducing our new user interface: Optimising your notification testing process

Introducing our new user interface: Optimising your notification testing process

Over the past year, we have spent time getting ‘under the bonnet’ of our own user interface (UI) to better understand how our customers use the 15below system and what they are trying to achieve with their passenger communications. Read article.

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Three reasons why you need to think passenger first in 2016

Three reasons why you need to think passenger first in 2016

With complaints on the rise, there is clearly a growing need to re-evaluate why you need to put the customer first – Here are 3 reasons why you need to get the passenger experience right in 2016. Read article.

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Improving airline productivity and efficiency with UI design principles

Improving airline productivity and efficiency with UI design principles

As we kick off the new year with big bold plans to achieve more we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that. Read article.

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INFOGRAPHIC: 2000 - 2015 The Evolution of Communications

INFOGRAPHIC: 2000 - 2015 The Evolution of Communications

As we come to the end of 2015, we thought we’d take a journey back in time to see how much, and how fast, we’ve seen communications evolve since the turn of the millennium. Read article.

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The Poppi concept and passenger communications

The Poppi concept and passenger communications

Other than the jaw-dropping idea of a ‘membership model’ airline, will Poppi be disrupting the passenger communications space any time soon? We investigate some of the concepts proposed by Teague. Read article.

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Eco-friendly travel – what can clever technology do to help?

Eco-friendly travel – what can clever technology do to help?

On Monday, one of the largest gatherings of world leaders in history began with one goal in mind – creating a treaty that will prevent global warming of catastrophic proportions. Read article.

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The next space adventure? Using clever technology to enhance UMNR journeys

The next space adventure? Using clever technology to enhance UMNR journeys

A parent’s concern for their child’s safety will always be the first and most important factor when their child travels alone. How can airlines use the technology available to turn a child's journey into an adventure and, at the same time, alleviate the concern for the parents or guardians? Read article.

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Technology, your customer and you – Are you communicating too much?

Technology, your customer and you – Are you communicating too much?

People are reaching the tipping point with their level of communication. Which is a problem when it means your passenger notifications could be getting lost in the void. Read article.

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The complexity of airline system migrations: minimising the risk to your passenger communications

The complexity of airline system migrations: minimising the risk to your passenger communications

Airline system migrations are hugely complex and, until we saw the recent success from American Airlines, would often end in disaster. So how can you minimise the risk to your passenger communications platform? Read article.

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Phocuswright Conference 2015 - What does it mean to embrace a ‘customer first’ mentality?

Phocuswright Conference 2015 - What does it mean to embrace a ‘customer first’ mentality?

The 2015 Phocuswright conference is welcoming in a bold new era of innovation, in which the platforms we use to communicate are secondary to the customer experience. Read article.

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Swiss Home-Printed Bag Tags - What’s Next?

Swiss Home-Printed Bag Tags - What’s Next?

Swiss International Airlines (SWISS) are yet again pushing the boundaries of the self-service experience with the release of their fully automated SMS confirmations as part of their home-printed bag tag service. Read article.

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The future of aviation?

The future of aviation?

Recently we have been hearing the term 'the connected traveller' and ‘connecting to the traveller’ a lot. It has been described as the ‘new frontier’ and ‘the future of aviation’ – but is it that new? Read article.

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Change is in the air - One-Stop Shop vs Best-of-Breed service providers

Change is in the air - One-Stop Shop vs Best-of-Breed service providers

Eventually an airline has to make the difficult decision to change their passenger service system. But is transferring everything to one system, a ‘one-stop shop’, always the best way to go? Read article.

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INFOGRAPHIC: 15 Years of 15below

INFOGRAPHIC: 15 Years of 15below

To celebrate 15 years of expertise in passenger communications, we’ve pulled together some global facts and figures about who we are, and why we love what we do – automating and enhancing two-way communication between you and your passengers. Read article.

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What we’ve been up to - Brighton Travel Seminar

What we’ve been up to - Brighton Travel Seminar

As part of Brighton Digital Festival, we attended BrightOn Travel - bringing together the likes of Google, Sojern and Hotel Tonight to discuss future travel trends and innovative new technologies. Read article.

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Top Takeaways from #TIAD15

Top Takeaways from #TIAD15

We’re just back from Flightglobal’s event ‘Technology and Innovation in Airline Distribution and Merchandising’ in London (or #TIAD15 in short, for all twitter fans), featuring speakers from the likes of Emirates, Google and T2RL and we've put together our top takeaways! Read article.

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Weather Forecast Plug-in: A More Complete Trip Experience

Weather Forecast Plug-in: A More Complete Trip Experience

Introducing Weather Manager, the latest string to 15below's bow which is all about taking a passenger's trip experience to new heights and keeping them with you for longer than just the journey. Read article.

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Keeping Up With the Latest Hammer - Making Sure Our Developers Keep Developing

Software development is a strange profession, mostly because it’s so young and because the tools are changing so fast. With technical expertise proudly at the top of our credentials list at 15below, we ask Software Architect and Senior Developer, Michael Newton, to share his perspective on how to become a first-class developer - as an individual eager to grow and learn, and as a team working for a world-leading travel software company. Read article.

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15below Disruption Communications Workshop #DCWDubai 19th – 20th May, 2015

15below Disruption Communications Workshop #DCWDubai 19th – 20th May, 2015

It’s almost here, one of the biggest dates on the 15below calendar is 1 week away! The very first Disruption Communications Workshop (#DCWDubai) will be taking place across Tuesday 19th and Wednesday 20th May... Read article.

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IATA Technology Supplement: The Future of Passenger Communications is Here

IATA Technology Supplement: The Future of Passenger Communications is Here

How an airline talks to its customers can have a huge impact on the bottom line. In this thought-leadership article, featured in this year's IATA Technology Supplement - part of the Airlines International publication - we take a look at the power of communication today and it's growing importance in the years ahead. Written by Nicholas Key, Commercial Director, and Al Tredinnick, Business Development Manager, 15below. Read article.

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New Tech: Good for Business or Just Hype?

New Tech: Good for Business or Just Hype?

15below were invited to chair a discussion on the future of technology with some of the best digital minds in Brighton (aka London's silicon valley) - as part of the 2014 Brighton Digital Festival #BDF14. We sent in our Business Development and Innovation guru, Al Tredinnick to get involved.. Read article.

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