Insight and updates to help you keep track of the latest in travel tech, exceptional travel experiences, and what we’re doing here at 15below.
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Best-in-class airlines rely on a combination of self-serve and human support when it comes to managing disruption. Read article., in Blog,
Our latest blog introduces the systems and processes available to airlines that allow them to easily reach every passenger when acts of disruption occur. Read article., in Blog,
Whether we like it or not, social conversations now play an integral role in how people communicate. Convenience is a significant contributor to the rapid uptake, so it makes sense that people also expect the same level of convenience when communicating with businesses – including airlines. Read article., in Blog, Features,
With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most. Read article., in Blog,
Sherpa and GetYourGuide joined our latest webinar to explain how airlines can add revenue to every single checkout. Read article., in Blog,
Growing passenger numbers and increased likelihood of major weather events will combine to make dealing with disruption more of a challenge for airlines in the years to come. Read article., in Blog,
Invest in quality customer experiences and you can enjoy retention rates of as much as 89%. Fail to invest in your customers and only 33% will come back to you. Read on to find out how to delight your customers and keep them coming back. Read article., in Blog,
80% of people will share their story of a bad experience, so prioritising customer service is a must. Read article., in Blog,