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📰Blog

Self-serve is vital when managing IROPS, but don’t lose your human touch

Self-serve is vital when managing IROPS, but don’t lose your human touch

Best-in-class airlines rely on a combination of self-serve and human support when it comes to managing disruption. Read article.

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5 things you can do to reach more passengers during disruption

5 things you can do to reach more passengers during disruption

Our latest blog introduces the systems and processes available to airlines that allow them to easily reach every passenger when acts of disruption occur. Read article.

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Are email and SMS dead? Why airlines should be adjusting their communication strategies

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Whether we like it or not, social conversations now play an integral role in how people communicate. Convenience is a significant contributor to the rapid uptake, so it makes sense that people also expect the same level of convenience when communicating with businesses – including airlines. Read article.

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Has your budget been cut? 5 macro factors putting pressure on the aviation industry

Has your budget been cut? 5 macro factors putting pressure on the aviation industry

With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most. Read article.

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Add $15 to every checkout with our two top ancillaries of 2019

Add $15 to every checkout with our two top ancillaries of 2019

Sherpa and GetYourGuide joined our latest webinar to explain how airlines can add revenue to every single checkout. Read article.

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Infographic: The future of disruption communications and the cost of getting it wrong

Infographic: The future of disruption communications and the cost of getting it wrong

Growing passenger numbers and increased likelihood of major weather events will combine to make dealing with disruption more of a challenge for airlines in the years to come. Read article.

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The future of disruption communications Part 2: How to delight your customers in 2019 and beyond

The future of disruption communications Part 2: How to delight your customers in 2019 and beyond

Invest in quality customer experiences and you can enjoy retention rates of as much as 89%. Fail to invest in your customers and only 33% will come back to you. Read on to find out how to delight your customers and keep them coming back. Read article.

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The future of disruption communications Part 1: Dealing with a boom in air travel

The future of disruption communications Part 1: Dealing with a boom in air travel

80% of people will share their story of a bad experience, so prioritising customer service is a must. Read article.

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