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Insight and updates to help you keep track of the latest in travel tech, exceptional travel experiences, and what we’re doing here at 15below.

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📰Blog

Self-serve is vital when managing IROPS, but don’t lose your human touch

Self-serve is vital when managing IROPS, but don’t lose your human touch

Best-in-class airlines rely on a combination of self-serve and human support when it comes to managing disruption. Read article.

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5 things you can do to reach more passengers during disruption

5 things you can do to reach more passengers during disruption

Our latest blog introduces the systems and processes available to airlines that allow them to easily reach every passenger when acts of disruption occur. Read article.

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Are email and SMS dead? Why airlines should be adjusting their communication strategies

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Whether we like it or not, social conversations now play an integral role in how people communicate. Convenience is a significant contributor to the rapid uptake, so it makes sense that people also expect the same level of convenience when communicating with businesses – including airlines. Read article.

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Amadeus partnership: An open letter from our CEO

Amadeus partnership: An open letter from our CEO

We are excited to confirm that 15below has become an Amadeus partner, working together based on a shared vision to put customer experience at the heart of everything we do. Our CEO explains what this means to airlines in this open letter to our customers. Read article.

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Has your budget been cut? 5 macro factors putting pressure on the aviation industry

Has your budget been cut? 5 macro factors putting pressure on the aviation industry

With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most. Read article.

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15below’s longest-standing customer Ryanair renews contract to extend 17-year partnership

15below’s longest-standing customer Ryanair renews contract to extend 17-year partnership

Ryanair has extended its contract with 15below, with Europe's largest airline set to continue using the 15below platform until at least 2022. Read article.

, in Press Releases,

Canadian Air Passenger Protection Regulations: Airlines face increased compensation payouts

Canadian Air Passenger Protection Regulations: Airlines face increased compensation payouts

New regulations in Canada are set to overhaul the treatment of passengers and their right to compensation in the event of disruption. Read article.

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IATA Resolution 830d update: Travel agents must now ask for passenger details

IATA Resolution 830d update: Travel agents must now ask for passenger details

An important update to IATA Resolution 830d came into effect on 1st June and should allow airlines to contact more passengers in the event of flight disruption. Read article.

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