Insight and updates to help you keep track of the latest in travel tech, exceptional travel experiences, and what we’re doing here at 15below.
Follow, chat, subscribe, connect. We’d love to hear what you think.
In part 2 of this interview with Adrien Chaouch, Strategic Partnerships Manager at Musement, we discuss the potential of in-destination tours and activities within your ancillary strategy; how to make the most of your data; and why your operational notifications are the perfect starting point. Read article., in Blog,
With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article., in Blog, Case Studies, Features,
In part 1 of this interview, we speak to Adrien Chaouch, Strategic Partnerships Manager of Musement, about why airlines should embrace the Tours & Activities sector. Read article., in Blog,
Airlines and travel companies can no longer afford to look at customer touchpoints in isolation. We need to understand the whole customer experience, from the point of booking to returning home, if we are going to build loyalty and advocacy, and ultimately improve revenue. But where to start? And what role can passenger notifications play in the process? Read article., in Events, Blog,
Last year, we launched our new user interface (UI) with a simple aim: Make it easier for our customers to manage their notifications during time-sensitive, high-pressure situations. In this post, Product Manager Neil Chalk reviews the latest UI survey results and what it means for our customers. Read article., in Blog,
Teodora Brabete - Meridiana’s Call Centre Manager – shares her experiences of implementing their disruption notifications service, the challenges the team faced and the impact it’s since had on their business. Read article., in Events, Blog, Features,
In May 2017, 15below invited airlines from across the world to join us for a new Disruption Communications Workshop, hosted in Madrid. It was our biggest and best workshop yet, bringing together 48 attendees and on-hand specialists, together with the 15below team. We were joined by 23 airlines across 4 continents, including South American, African, East Asian and European carriers. Read article., in Events, Blog,
We can’t wait to return to Aviation Festival Americas, Miami, 9 - 10th May, where we’ll be hosting a roundtable discussion on how to manage disruption in the digital (and social media) age – join us there. Read article., in Events, Blog,