Airport AI - for smarter airport passenger communication
Automate airport customer service with conversational AI
Airport AI helps airports communicate more effectively with passengers through conversational AI, automation and real-time information.
Passengers can ask questions in their own words and receive answers based on approved airport content, live flight information, operational data and connected airport systems. This could include questions about flights, gate changes, baggage, parking, security, facilities, accessibility or airport services.
When automation is not the right route, conversations can be transferred to live customer support with the context already gathered, helping agents respond more efficiently and avoiding passengers having to repeat themselves.
Airport AI also supports proactive passenger engagement, allowing airports to share relevant operational updates, service information and commercial offers with the right passengers at the right stage of the journey.
What is Airport AI?
Airport AI is a conversational AI platform built specifically for airports. It gives passengers a way to ask questions and receive real-time information through the digital channels they already use, including websites, apps, WhatsApp, Messenger, kiosks and other digital channels
Behind the conversation, Airport AI connects to airport data sources, operational feeds, APIs and approved content, so airports can answer common queries consistently without relying on manual customer service alone.
It supports reactive enquiries, proactive passenger messaging, multilingual self-service and handover to human agents when needed. As part of 15below, Airport AI sits within a wider passenger communications platform designed to support more connected airport, airline and passenger communication.
What Airport AI helps airports do
Airport AI helps airports scale customer service without asking teams to manually handle every repeat enquiry. It helps airports:
- Automate common passenger questions about flights, facilities, services, baggage, security, parking and transport.
- Provide real-time flight, operational and service information through conversational AI.
- Support passengers across web, app, WhatsApp, Messenger, kiosks and other digital channels.
- Send proactive operational updates, service information and campaign messages to targeted passenger segments.
- Promote relevant airport services and offers at the right stage of the journey.
- Support end-to-end bookings for eligible airport services directly within the conversation experience, where enabled.
- Offer multilingual customer service for international passengers.
- Connect with airport APIs, data sources, operational feeds and approved content to provide live, relevant information.
- Transfer conversations to live chat, audio or video support when human assistance is needed, where those modules are enabled.
- Use passenger enquiry data to understand common issues and improve self-service over time.
Airport AI can also be deployed quickly with expert support, helping airports go live in as little as two months.
Looking for airport.ai?
Airport AI information now lives on 15below.com.
The Airport AI website, airport.ai, is being retired as Airport AI becomes part of the 15below website. Visitors looking for Airport AI information, product details or next steps can use this page as their starting point.
Trusted by airports worldwide
More than 80 airports around the world use Airport AI to support faster, more consistent passenger communication through automation and artificial intelligence.
At Brussels Airport, Airport AI technology powers BRUce, an award winning AI-powered digital assistant that helps passengers get accurate information quickly.
BRUce now automates 98% of passenger enquiries, reducing pressure on customer service teams and helping them focus on the conversations where human support adds the most value.
Frequently asked questions
What is Airport AI?
Airport AI is a conversational AI platform for airports. Passengers can ask questions through websites, apps, WhatsApp, Messenger, kiosks and other supported channels, and Airport AI provides answers using approved airport content, live operational information and connected airport data sources. When an enquiry needs human support, the conversation can be handed over to a customer service agent with the relevant context.
Is Airport AI part of 15below?
Yes. Airport AI is now part of 15below and sits within its wider passenger communications platform for airports and airlines.
What happened to the airport.ai website?
If you previously visited airport.ai, you are in the right place. Airport AI information now lives on 15below.com. This page is the official Airport AI home on 15below.com, with detailed product information available on the Airport AI customer service platform page.
Can existing Airport AI customers still get support?
Existing Airport AI customers continue to be supported by 15below.
What does Airport AI help airports do?
Airport AI helps airports automate common passenger enquiries, provide real-time information, support multilingual self-service, send proactive updates, promote relevant services and offers, reduce customer service demand and transfer conversations to live agents when human support is needed.
Where can I learn more about Airport AI?
For more detail, visit the Airport AI platform page to see how the solution supports customer service automation, passenger self-service, proactive communication and real-time information across airport digital channels.
Find out how 15below can help your Airport
Airport AI sits within 15below’s passenger communications platform, helping airports automate passenger enquiries, provide faster answers across digital channels and reduce pressure on customer service teams.
Explore conversational AI for airports to see how Airport AI can support passenger self-service, improve customer service efficiency and help your airport deliver more consistent communication at scale.