Support

The 15below Customer Support Team is your first point of contact for any support queries, general questions and training requirements.

Support requests can be communicated to the team using the Customer Portal. This allows you to raise new requests and view any existing requests you have open. When a request is raised, you will be provided with a reference number, from which you can track the progress. You will also receive email alerts which will detail any updates to the ticket.

To raise a support request, visit our Customer Portal: https://support.15below.com

Standard supported hours (Monday to Friday):

UK office

07:30 - 18:30 GMT local
Telephone – UK +44 1273 764230

Australia office

09:00 – 17:30 SYD local
Telephone – Australia +61 2 9006 1290

Email

PASNGR.support@15below.com

Out-of-hours support

If you subscribe to our out-of-hours support, we are also available to support you with severity 1 issues; this includes weekends and public holidays, of which you will be notified of in advance.

Contact details are included in your 15below Support Guide.

Get in touch