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15below pre-departure communications

New best-practice guidance

Pre-departure communications have changed

We have updated our guidance on how to use pre-departure communications (PDC) in light of the many new, and constantly changing, processes and mandates around the travel process due to the COVID-19 pandemic.

Here is an example of what a PDC should look like now - to prepare passengers before they get to the airport - and a high-level document explaining how airlines can implement the solution.

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