Insight and updates to help you keep track of the latest in travel tech, exceptional travel experiences, and what we’re doing here at 15below.
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Airlines and travel companies can no longer afford to look at customer touchpoints in isolation. We need to understand the whole customer experience, from the point of booking to returning home, if we are going to build loyalty and advocacy, and ultimately improve revenue. But where to start? And what role can passenger notifications play in the process? Read article., in Events, Blog, Features,
Last year, we launched our new user interface (UI) with a simple aim: Make it easier for our customers to manage their notifications during time-sensitive, high-pressure situations. In this post, Product Manager Neil Chalk reviews the latest UI survey results and what it means for our customers. Read article., in Blog,
Teodora Brabete - Meridiana’s Call Centre Manager – shares her experiences of implementing their disruption notifications service, the challenges the team faced and the impact it’s since had on their business. Read article., in Events, Blog,
In May 2017, 15below invited airlines from across the world to join us for a new Disruption Communications Workshop, hosted in Madrid. It was our biggest and best workshop yet, bringing together 48 attendees and on-hand specialists, together with the 15below team. We were joined by 23 airlines across 4 continents, including South American, African, East Asian and European carriers. Read article., in Events, Blog,
We can’t wait to return to Aviation Festival Americas, Miami, 9 - 10th May, where we’ll be hosting a roundtable discussion on how to manage disruption in the digital (and social media) age – join us there. Read article., in Events, Blog,
In this interview, our Build & Deployment Manager, Chris Blyth, introduces BRAINS – our new internal chatbot who will be helping the development teams manage and report on project deployments within the business. Read article., in Blog,
Our round-up of the top resources to help you build an innovative multi-channel disruption communications strategy. Read article., in Blog,
Over the next few weeks, air travel is going to dramatically change for many of us. An electronics ban was announced this week, first in the US and now across the UK, with immediate effect. Here's what you (and your passengers) need to know, and what you can do today to minimise confusion. Read article., in Blog,