A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose].
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Purpose||More information||Expiry date|
|_ga||Analytics||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.||2 years|
|_gid||Analytics||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.||1 day|
|_gat_UA-31975552-1||Analytics||A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.||1 minute|
|_hjFirstSeen||Analytics||Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.||30 minutes|
|_hjIncludedInSessionSample||Analytics||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.||2 minutes|
|_hjIncludedInPageviewSample||Analytics||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.||2 minutes|
|_hjAbsoluteSessionInProgress||Analytics||Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.||30 minutes|
|_lfa||Targeting||This cookie is set by the provider Leadfeeder to identify the IP address of devices visiting the website, in order to retarget multiple users routing from the same IP address.||2 years|
|recordID||Targeting||This cookie is set by the provider DotMailer, an Email marketing platform. This cookie is used for tracking the users to the website from the emails sent via DotMailer.||1 year|
|dmSessionID||Targeting||This cookie is set by the provider DotMailer, an Email marketing platform. This cookie is used for storing the session information.||20 minutes|
|_hjSessionUser_1342829||Analytics||This cookie is used by a Hotjar script for displaying the correct content to your users without personally identifying anyone. If you do not wish to be tracked by Hotjar you may do so by following the steps on the hotjar website https://www.hotjar.com/policies/do-not-track/||1 year|
|_hjSession_1342829||Analytics||This cookie is used by a Hotjar script for displaying the correct content to your users without personally identifying anyone. If you do not wish to be tracked by Hotjar you may do so by following the steps on the hotjar website https://www.hotjar.com/policies/do-not-track/||30 minutes|
|__cflb||Strictly necessary||This cookie is used by Cloudflare for load balancing.||23 hours|
|LP-E8221E3F261616C460JA0C6E00AC7FC8EC1F||Targeting||This cookie is used by Dotdigital, an email, marketing automation, and customer engagement service provider. This cookie is used for identifying the contact to ensure that personalised content is shown only to the intended viewer.||1 month|
|responder-60JA-BIQ||Targeting||This cookie is used by Dotdigital, an email, marketing automation, and customer engagement service provider. This cookie is used to track and identify a respondent as they answer a survey and records when the survey is complete.||Session|
|Survey-Started-71402103524fc8c665mvff4418ed278fa505||Targeting||This cookie is used by Dotdigital, an email, marketing automation, and customer engagement service provider. This cookie is used to track and identify a respondent as they answer a survey and records when the survey is complete.||1 hour|
You can manage cookies through your browser settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
This policy was last updated on 11 May 2022.